What You’ll Be Doing

• Manage service and repair needs for commercial and fleet customers
• Act as the primary point of contact for business clients
• Schedule, open, and manage repair orders with accuracy and efficiency
• Coordinate with technicians and dispatch to prioritize fleet work
• Provide estimates, obtain approvals, and communicate timelines clearly
• Maximize vehicle uptime through effective scheduling and follow-up
• Maintain strong relationships with commercial accounts
• Identify opportunities for additional maintenance and services
• Ensure all repair orders are complete, accurate, and properly authorized
• Use dealership systems (PBS, OASIS, etc.) to manage workflow and documentation

What You Bring

• Strong communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Organized, detail-oriented, and proactive
• Problem-solving mindset with a sense of urgency
• Team-oriented with the ability to work closely with technicians and advisors
• Sales-driven with a focus on results and accountability

Education & Experience

• 2+ years experience as a Service Advisor (dealership experience preferred)
• Experience working with fleet or commercial accounts is an asset
• Basic understanding of automotive service and repair
• Experience with dealership systems (PBS, CDK, Reynolds, etc.) is an asset

As part of our recruitment process, we may use technology, including artificial intelligence tools, to assist with resume screening and candidate evaluation. These tools are used to support decision-making and are not the sole factor in hiring decisions. All applications are reviewed by our hiring team.

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount

Work Location: In person