Senior Enterprise Customer Success Manager (US)

<p>At JetBrains, we build tools that developers love. Our enterprise customers rely on our products to power mission-critical software development at scale.</p> <p>We’re looking for a Senior Enterprise Customer Success Manager to help us build and scale a world-class enterprise engagement model.</p> <p>This role will own a portfolio of our largest US-based customers operating under multi-year agreements. You’ll act as the primary business partner, ensuring customers realize value from their investment while identifying opportunities to expand usage across teams and products.</p> <p>This is a foundational role. You won’t just manage accounts, you’ll help design the processes, structure, and standards that shape how JetBrains engages enterprise customers globally.</p> <h3><strong>What you’ll do</strong></h3> <ul> <li>Own a portfolio of ~100 strategic enterprise accounts</li> <li>Conduct structured Quarterly Business Reviews (QBRs) with technical and executive stakeholders</li> <li>Develop and standardize a scalable QBR framework and engagement model</li> <li>Monitor license usage and proactively identify retention risks or growth opportunities</li> <li>Drive cross-sell and expansion across JetBrains products</li> <li>Coordinate internal stakeholders (Solutions Engineers, Support, Sales, Technical Account Managers)</li> <li>Act as the primary business point of contact for enterprise customers</li> <li>Build and refine customer success processes that can scale globally</li> <li>Contribute to long-term enterprise growth strategy<br><br></li> </ul> <h3><strong>What we’re looking for</strong></h3> <ul> <li>8–10+ years of experience in enterprise SaaS customer success, account management, or similar roles</li> <li>Proven experience managing large, strategic enterprise accounts</li> <li>Strong track record conducting executive-level QBRs</li> <li>Experience building or refining customer success processes</li> <li>Commercial mindset with demonstrated success in retention and expansion</li> <li>Ability to coordinate cross-functional teams without direct authority</li> <li>Strong executive presence and communication skills</li> <li>Structured, process-oriented thinking</li> <li>Comfortable operating in ambiguity and building from the ground up</li> </ul> <h3><strong>What makes this role unique</strong></h3> <ul> <li>You’ll shape how JetBrains engages enterprise customers at scale</li> <li>You’ll help design a global QBR framework</li> <li>You’ll work directly with leadership to build a scalable retention engine</li> <li>You’ll have visible impact on multi-million dollar enterprise relationships<br><br></li> </ul> <p>&nbsp;</p> <p><span style="color: rgb(255, 255, 255);">#LI-HYBRID</span></p> <p><span style="color: rgb(255, 255, 255);">#LI-REMOTE</span></p> <p><span style="color: rgb(255, 255, 255);">#LI-JP1</span></p><div class="content-conclusion"><p><strong>We are an equal opportunity employer</strong><br><br>We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.</p> <p><em data-stringify-type="italic">We process the data provided in your job application in accordance with the <a href="https://www.jetbrains.com/legal/docs/privacy/privacy-recruitment/">Recruitment Privacy Policy.</a></em></p></div>