Front Desk Agent Skye Hotel and Residences

Job Summary

We are seeking a friendly and professional Front Desk Agent to provide exceptional guest services at our hotel. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming atmosphere and smooth check-in and check-out processes. This role requires excellent communication skills, hospitality experience, and the ability to handle multiple tasks efficiently. Bilingual or multilingual abilities are highly valued to assist a diverse guest population.

Responsibilities

• Greet guests warmly and provide a positive first impression of the hotel
• Manage guest check-in and check-out procedures accurately and efficiently
• Handle reservations, cancellations, and modifications using multi-line phone systems
• Respond promptly to guest inquiries via phone, email, or in person with professionalism and courtesy
• Assist guests with concierge services, including providing local information and amenities
• Maintain accurate records of guest information and billing details
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
• Uphold hotel policies and ensure compliance with safety standards
• Manage guest complaints or issues with patience and effective problem-solving skills
• Time flexibility needed for all shifts.

Experience

• Previous experience in front desk operations within the hospitality or hotel industry is preferred
• Strong customer service skills with a focus on guest satisfaction
• Knowledge of multi-line phone systems and front desk software is advantageous
• Excellent phone etiquette and communication skills, both verbal and written
• Ability to speak multiple languages or bilingual fluency is a plus
• Experience working in a fast-paced environment with multitasking capabilities
• Familiarity with hospitality standards and guest service best practices

Pay: $17.20-$18.43 per hour

Benefits

• Discounted or free food
• Flexible schedule
• On-site parking
• Store discount

Work Location: In person