IT Support Specialist Systems and Network

**L’ESSENTIEL**:

• Contract- Services- Partially eligible for teleworking- Kanata**COMPÉTENCES**:

Systems Administration

Support

Network

• *PROFIL**:

Bachelor

> 2 years

• **
• *À PROPOS**:

What if your next challenge would allow you to develop technological solutions and services that give sense to your action and meet the great challenges of our time and those to come?

Your IMPACT: Accelerate the transformation of mobility, act for health through digital, better understand and protect the planet, imagine the industries of the future, make the world safer, strengthen the performance and efficiency of organizations.

• *DESCRIPTIF DU POSTE**:
• *6 months contract. Hybrid/ Twice a week in Kanata, ON**

As a IT Support Specialist Systems and Network at IT Link, you will experience a wide range of industries, functions and customers; you will change roles without quitting your employer As examples, solutions designed by IT Link in Canada have led to improved clinical training and patient safety at a global healthcare player; improved the performance and software quality of an energy storage system; and provided a Quebec transportation company with a predictive advance-delay solution for buses. Concrete achievements that are changing the world

If you are a methodical, go-getter, an energetic person, a person of challenges and extremely motivated to grow our impact in North America, we have a role for you

Context:

• You will act as liaison with field service (between IT Link client and the client’s clients) to identify and resolve system hardware and software problems, and escalate or make recommendations to IT or project management, as appropriate
• Provide support to ensure stable, reliable desktop and IT infrastructure systems to external user communities (client and client’ clients)
• *Responsibilities**:
• Manage diverse technology ecosystems, including Linux and Windows servers, EMC storage arrays, LAN, MPLS networks, and telephone systems
• Lead asset and license management efforts, optimizing resource allocation and compliance
• Provide backup support within our Ottawa client’s offices in Ottawa, technology, and projects, showcasing adaptability
• Uphold IT policies and procedures, contributing to a culture of compliance and security
• *PROFIL**:
• Technology Degree and 3+ years of related support experience in a multi-platform, multi-vendor environment
• Thorough knowledge of Windows and Linux operating systems and LAN administration
• Using your superb customer service and communications skills, you will interact with customers, service providers and vendors.
• Exposure and respect of SLAs
• *LE PROCESSUS DE RECRUTEMENT**:
• Phone call with Romain (IT Link)
• Quick phone call with the client's human resources department
• Video interview with client's technical team
• *ROMAIN**:
• *LES PLUS DE LA VIE CHEZ IT LINK**:
• 4 weeks of paid vacation and 10 sick days- Group health insurance from the first day worked- Group health insurance from the first day worked- Group health insurance from the first day worked