Field Service Technician II

Overview

ISOSPARK has been Founded on the principal of offering a superior customer experience, ISOSPARK quickly established itself as a premier distributor of analytical instrumentation with full in-house capabilities in sales, service, application support and marketing.

We are seeking a highly motivated and technically skilled Field Service Engineer to join our team. This role involves providing on-site technical support, troubleshooting, and maintenance for our clients’ equipment and systems. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a proactive approach to service delivery. The position offers opportunities for professional growth and the chance to work with cutting-edge technology in a dynamic environment.

Responsibilities

• Install, commission, provide training and troubleshoot complex instruments and systems at client sites.
• Perform routine maintenance and repairs to ensure optimal equipment performance according to OEM standards .
• Diagnose technical issues using diagnostic tools and provide effective solutions .
• Document service activities, including detailed reports of repairs, inspections, and recommendations and submitting repairs quotes as well .
• Collaborate with the engineering team to escalate unresolved issues and improve product performance.
• Maintain a safe work environment by adhering to safety protocols and standards during all service activities.
• Be knowledgeable on multiple IsoSpark products. (Internal and factory training will be provided).
• Efforts are required to maintain existing business and seek new service opportunities (contracts – on call requests).
• Perform calibrations and repairs correctly, on budget, and in a timely fashion at customer site and workshop as well.
• Work is generally based in Quebec territory (80%) . Some travel to serve customers and training will be required for Newfoundland & Nova Scotia locations (20%) .

Skills

• Must possess a post-secondary education in electrical or electronics technician/technologist
• Must have strong troubleshooting skills with an ability to work through service manuals and schematics for electronics and mechatronics low voltage systems .
• Possess avid knowledge of using electrical measuring tools and exhibit advanced disassembly/assembly and soldering skills.
• One to Two years of industry-related disciplines (preferred but not essential), fresh graduates are welcomed.
• Analytical Instruments knowledge (ICP,ICP-MS,XRF,ArcSpark Instruments, Combustion Analyzers,....etc) is preferred .
• Excellent verbal and written communication skills in both English & French.
• Proven analytical/problem-solving solutions for the customer and the company.
• Must be organized with good attitude ,soft communications skills is an assets .
• Must be self-motivated and able to work independently and in a team environment to meet or exceed goals.
• Licence/Certification: Driving Licence (required)
• Location: Montreal , QC (preferred).

Reporting Relationships

This position reports to the Service Manager.

Job Types: Full-time, Permanent

Pay: $55,000.00-$70,000.00 per year

Benefits

• Company events
• Employee assistance program
• Life insurance
• Mileage reimbursement
• On-site parking
• Profit sharing
• Tuition reimbursement
• Work from home

Application question(s):

• Do you have permanent residence or citizenship ?
• Do you have Electrical/Electronics Skills ?
• Are you living in Quebec ?
• Do you have a vehicle ?

Language:

• English (required)
• French (required)

Licence/Certification:

• Driving Licence (required)

Willingness to travel:

• 50% (required)

Work Location: Hybrid remote in Montréal, QC