We are seeking a Cut Ops Support Specialist to provide operational support during network cutover activities for a large-scale WiFi refresh program at a major financial services client. Based in Montreal, this role plays a critical part in ensuring smooth, well-coordinated network transitions with minimal disruption to business operations.

Responsibilities

• Provide operational support during network cutover activities, including execution assistance and real-time coordination, at the direction of the customer.
• Assist with pre-cut preparation activities such as configuration validation, access checks, and readiness verification.
• Support execution of cutover tasks, including monitoring systems, validating connectivity, and confirming successful transitions.
• Troubleshoot and assist in resolving issues that arise during cut events in collaboration with engineering and operations teams.
• Monitor network performance and stability during and after cutovers to ensure minimal disruption to business operations.
• Document activities, issues, and resolutions during cut events to support knowledge sharing and continuous improvement.
• Assist with post-cut cleanup, validation, and transition to steady-state operations, ensuring all required steps are completed.
• Prepare and review cutsheets with Level 3 Operations ahead of scheduled migration windows.
• Support testing of Personal, Guest, and Next Gen WiFi networks as part of cutover validation.
• Participate in scheduled migration windows, which may include evening and weekend hours.

Requirements

• Technical Expertise in WiFi Technologies: Hands-on experience supporting enterprise wireless networks, including familiarity with Cisco Access Points (models 9136, 9130, 3702, and 3802), Cisco Catalyst 9K Switches, and Wireless LAN Controllers (models 5520, 8540, 9800).
• Operational Support Skills: Proven ability to provide real-time operations support during network migrations, including configuration validation, cutsheet review, and connectivity verification across multiple network types.
• Problem-Solving and Escalation: Strong troubleshooting skills with the ability to identify and resolve issues quickly during live cut events, escalating to senior engineering or operations resources as needed.
• Attention to Detail: Ability to accurately document activities, issues, and outcomes during high-paced cut events to support continuous improvement and post-cut reporting.
• Collaboration and Communication: Strong communication skills to coordinate effectively with engineering teams, operations staff, vendors, and client stakeholders during cutover windows.
• Availability: Willingness to work non-standard hours, including evenings and weekends, to support scheduled migration activities.