IT Support Technician

Full Time

Playa Vista, California, United StatesPosted 2 days ago

Job Description

<div class="content-intro">Turning Space into a Transportation Layer for Earth</div><h3>Who We Are:</h3> Inversion builds advanced reentry systems to deliver next-generation capabilities from space.   Our mission is to make Earth radically more accessible by turning Low-Earth Orbit into an on-demand logistics domain. We see space not as a destination, but as a platform — one that unlocks unprecedented speed and global reach.   Our spacecraft are designed to deliver payloads anywhere on Earth in under an hour, operating through extreme reentry conditions and landing with high precision. These systems open the door to new ways of testing, delivering, and operating at hypersonic speeds.   Inherently dual-use, our technology is built to meet urgent national security needs while laying the groundwork for future commercial applications. Backed by leading investors including Y Combinator, Spark Capital, and Lockheed Martin Ventures, and working with partners such as the U.S. Space Force and NASA, Inversion is pushing the boundaries of what’s possible in space-based defense and logistics. Position Summary  The IT Support Technician provides frontline technical support to end users and ensures the reliable operation of end-user computing systems, devices, and basic network infrastructure. This role is responsible for onboarding/offboarding, asset management, and Tier 1–2 helpdesk support, along with assisting in physical infrastructure deployments such as cabling and workstation setup.  Key Responsibilities  <ul> <li>Provide Tier 1–2 helpdesk support for hardware, software, and user issues  </li> <li>Perform employee onboarding and offboarding:  </li> <li>Account provisioning (e.g., Microsoft Entra / M365)  </li> <li>Device setup (laptops, mobile devices, peripherals)  </li> <li>Troubleshoot and resolve desktop, laptop, and peripheral issues  </li> <li>Install, configure, and maintain standard business applications  </li> <li>Manage IT assets:  </li> <li>Inventory tracking (e.g., Snipe-IT or equivalent)  </li> <li>Device lifecycle management  </li> <li>Support endpoint management platforms (e.g., Intune or similar)  </li> <li>Assist with patching and basic security compliance tasks  </li> <li>Install and maintain network cabling (Cat6, fiber as needed)  </li> <li>Rack and stack basic network and IT equipment  </li> <li>Document procedures, troubleshooting steps, and configurations  </li> <li>Escalate complex issues to higher-tier support or engineering teams  </li> </ul>   Required Qualifications  <ul> <li>2+ years of IT support or helpdesk experience  </li> <li>Strong knowledge of Windows and macOS environments  </li> <li>Familiarity with:  </li> <li>Microsoft 365 / Entra ID  </li> <li>Endpoint management (Intune or similar)  </li> <li>Basic networking knowledge (IP addressing, DHCP, DNS)  </li> <li>Experience with hardware troubleshooting and repair  </li> <li>Ability to install and terminate network cabling  </li> <li>Strong customer service and communication skills  </li> </ul> Preferred Qualifications  <ul> <li>Experience in secure or regulated environments (e.g., GCCH, CMMC, ITAR)  </li> <li>Familiarity with asset management systems (e.g., Snipe-IT)  </li> <li>CompTIA A+, Network+, or equivalent </li> </ul> Our office headquarters is located in Playa Vista, CA. This position requires in office presence.   The California annual base salary for this role is currently $33 - $44 an hour.  Pay Grades are determined by role, level, location, and alignment with market data.  Individual pay will be determined on a case-by-case basis and may vary based on the following considerations: interviews and an assessment of several factors that are unique to each candidate, job-related skills, relevant education and experience, certifications, abilities of the candidate and internal equity. <div class="content-conclusion"><div style="text-align: left;">ITAR Compliance:</div> <div style="text-align: left;">To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR <a href="https://www.pmddtc.state.gov/?id=ddtc_kb_article_page&sys_id=24d528fddbfc930044f9ff621f961987">here</a>.  </div> <div> </div> <div>Equal Employment Opportunity:</div> <div>Inversion provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, veteran status, or disability.  </div> <div> </div> <div>Inversion collects and processes personal data in accordance with applicable data protection laws.  If you are a US Job Applicant see the <a href="https://oag.ca.gov/privacy/ccpa" target="_blank">CCPA Privacy Policy Notice</a> for further details.</div></div>