Voice Process: Handle inbound from International Clients

Roles and Responsibilities :

• Handle international calls from clients, providing exceptional customer service and resolving their queries efficiently.
• Process transactions, answer questions, and address concerns related to banking products and services.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 1-4 years of experience in an International Voice Process (BPO) environment.
• Excellent communication skills for handling diverse accents and languages.
• Ability to work on night shifts as per business requirements.