Enterprise Application Support Analyst (India)

Role: ServiceMax Support Engineer (L2 / L3)

Location: Mumbai/Pune

Experience: 4+

Fulltime

Job Description: We are looking for an experienced ServiceMax Support Engineer with 4+ years of hands-on experience to provide L2 and L3 production support. The candidate should have robust troubleshooting skills, be comfortable working in rotational shifts, and be available for weekend support based on business requirements. This role involves resolving complex technical issues, performing root cause analysis, and implementing permanent fixes for ServiceMax applications while coordinating with cross-functional teams.

required Qualifications

• 4+ years of IT experience with strong hands-on expertise in ServiceMax
• Good understanding of Salesforce platform (Apex, Triggers, SOQL, Flows, Lightning components)
• Experience in handling ServiceMax modules such as Work Orders, Service Contracts, Installed Base, Preventive Maintenance
• Knowledge of integrations (REST/SOAP APIs), middleware, and data migration tools
• Experience with debugging, logs analysis, and performance tuning
• Familiarity with ITIL processes (Incident, Problem, Change Management)
• Basic knowledge of SQL and data handling
• Excellent communication skills (verbal and written)
• Ability to work in rotational shifts including weekend support when required

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