Senior Human Resources Manager (Payroll & Grievance Handling

Company Description

Intellgus is a dynamic firm revolutionizing offshore staffing solutions for CPAs, accounting professionals, and tax firms. Founded in 2022 by an ex-Big 4 professional, our company is rooted in over 7 years of U.S. tax expertise and a strong commitment to ethics and integrity. We specialize in providing tailored staffing solutions with a one-client, one-person approach, ensuring personalized service and efficiency.

Intellgus expertly facilitates offshore team building in India, allowing clients to focus on their core operations while we handle the complexities. We are dedicated to reimagining staffing practices with a focus on expertise, seamless processes, and ethical operations.

Role Description

We are seeking a full-time, on-site Senior Human Resources Manager to join our team in Indore. The role involves overseeing recruitment strategies, managing employee relations, implementing HR policies, driving employee engagement programs, and ensuring compliance with labor laws. The ideal candidate will play a critical role in fostering a positive workplace culture while managing talent acquisition, performance management, and training initiatives to support organizational growth.

We are seeking a decisive, assertive, and highly experienced Senior HR Manager who brings both authority and empathy to the workplace. This individual will serve as the backbone of our HR function — overseeing end-to-end

HR operations with a structured approach and an ownership mindset. This is a long-term leadership role with a clear growth path toward HR Head / People & Culture Lead as the organization scales.

WHAT WE EXPECT FROM YOU

• You own your function — no hand-holding, no excuses.
• You are firm with policies and fair with people.
• You resolve conflicts decisively and with professionalism.
• You treat payroll, compliance, and documentation as non-negotiable.
• You lead admin and office management with the same rigor as core HR.
• You think beyond today — you build systems, processes, and a culture that scales with the organization.
• You are the first line of support for employees and the last line of defense for the company.

KEY RESPONSIBILITIES

• Payroll Management
• Own end-to-end monthly payroll processing — zero errors, zero delays.
• Manage attendance, leave, incentives, deductions, and payroll validations independently.
• Handle statutory compliances: PF, ESIC, PT, Gratuity, LWF — ensure 100% on-time filing.
• Conduct payroll audits and resolve employee salary queries with transparency and authority.
• Liaise with finance for reconciliation and ensure accurate disbursals every cycle.
• Overseeing Recruitment
• Supervise and manage the full recruitment lifecycle — sourcing, screening, interviews, and closures.
• Partner with department heads for manpower planning and workforce forecasting.
• Ensure quality hires aligned with the organization's culture and performance standards.
• Track time-to-fill, offer-to-join ratio, and recruitment cost metrics.
• Build and maintain a strong talent pipeline for critical roles.
• Policy Compliance & Enforcement
• Draft, implement, enforce, and regularly update HR policies and SOPs.
• Ensure adherence to company policies — zero tolerance for violations.
• Conduct policy induction for all new joiners and periodic refreshers for existing staff.
• Maintain audit-ready HR documentation and compliance records at all times.
• Coordinate with legal/external consultants for labour law compliance and statutory changes.
• Technically Sound HR Practices
• Leverage HRMS/HR software for attendance, payroll, performance, and records management.
• Generate HR dashboards, MIS reports, and analytical insights for leadership decision-making.
• Stay updated on amendments in labour laws, statutory regulations, and HR tech trends.
• Implement process improvements to enhance HR efficiency and reduce manual dependency.
• Maintain data integrity and security across all HR systems and employee records.
• Grievance Handling & Employee Relations
• Act as the primary point of contact for all employee grievances — resolve swiftly and fairly.
• Conduct structured grievance hearings, investigations, and document outcomes professionally.
• Address interpersonal conflicts, team disputes, and disciplinary matters with firmness and objectivity.
• Initiate and manage disciplinary proceedings including show-cause notices, PIPs, and terminations when warranted.
• Maintain a culture of respect, accountability, and open communication across all levels.
• Office Management & Administration
• Oversee day-to-day office operations — vendor management, f