Information Technology Support Specialist

Job Title: Audio Visual (AV) Assistant

Location:

Cambridge (On-Campus)

Duration:

2-Month Assignment (Starting June 1)

Pay Rate:

$25/hour (Maximum 14 hours per week)

Job Overview The Audio Visual (AV) Assistant will support on-campus technical operations related to audio-visual equipment and presentations. This role involves assisting users, ensuring smooth AV setup and troubleshooting basic technical issues while delivering excellent customer service.

Work Schedule

Candidates must be able to commit to one of the following fixed shifts:

Shift Option 1:

• 7:00 AM – 3:00 PM (7 hours)
• Monday & Tuesday

OR

Wednesday & Thursday

Shift Option 2:

• 2:00 PM – 10:00 PM (7 hours)
• Monday & Tuesday

OR

Wednesday & Thursday

Key Responsibilities

• Provide support for audio-visual equipment setup and operation
• Assist faculty, staff, and students with presentation and AV needs
• Troubleshoot basic technical issues related to AV systems
• Ensure meeting rooms and classrooms are properly equipped and functional
• Escalate complex technical issues to appropriate teams when required
• Maintain a high level of customer service and professionalism

Qualifications & Skills

• Strong communication and customer service skills
• Basic knowledge of Windows and/or Mac operating systems
• Familiarity with office and presentation tools (e.g., PowerPoint, Zoom, etc.)
• Ability to work independently and manage time effectively
• Detail-oriented, reliable, and eager to learn new technologies