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Overview

We're seeking an experienced Senior Program Manager, Creative Operations to provide holistic oversight and stewardship of our in-house creative agency’s ecosystem of resources: people, time, and budget. You'll serve as air traffic control for a portion of our creative portfolio, ensuring what we've sized, scoped, and allocated stays to plan, and reacting quickly with solutions when we need to deviate. When our most complex, cross-functional programs require dedicated leadership, you'll step in to provide hands-on program management, ensuring seamless execution across multiple workstreams and stakeholders.

This role uniquely blends portfolio management (your primary focus) with strategic program management for high-stakes initiatives. You'll know when to zoom out to manage the ecosystem and when to zoom in to drive critical programs to successful completion. You'll apply broad expertise to lead and contribute to functional objectives that achieve company goals in innovative ways, working closely with the Head of Creative Operations, Executive Creative Director, and Head of Production.

About the Job

Provide holistic oversight of a portion of Local Produce's creative portfolio, managing the interconnected ecosystem of people, time, and budget across your assigned campaigns and initiatives—serving as 'air traffic control' to ensure optimal resource allocation and utilization
Monitor portfolio health and react quickly with solutions when projects deviate from plan, reallocating resources and adjusting scope to keep work on track while protecting team focus and preventing burnout
Lead end-to-end program management for the most complex, high-priority initiatives within your portfolio that span multiple creative disciplines, have cross-functional dependencies, involve external vendors, or are business-critical with high visibility
Develop comprehensive program plans with clear workstreams, milestones, and dependencies; coordinate across teams while managing risks, issues, and changes; and drive regular program reviews to ensure successful delivery
Provide portfolio-level and program-specific reporting that gives leadership clear visibility into creative capacity, utilization, and expenses; forecast future resource needs and evaluate tradeoffs between in-house talent, agency support, and contractors
Design and maintain portfolio management systems, dashboards, and reporting tools that enable real-time visibility into resource allocation, capacity, project status, and program health
Establish frameworks for intake, prioritization, and resource allocation that ensure your portfolio stays aligned with business goals, and determine when initiatives require dedicated program management vs. portfolio-level oversight
Partner with the Head of Creative Operations on capacity planning for Local Produce, owning capacity planning for your portfolio while maintaining a clear view of avail

Senior Program Manager, Consumer

Job Description

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