Insomniac Design is a global digital agency headquartered in Washington D.C., with offices in London, Bucharest and Chisinau. We’re an agile, determined and innovative team organized by functional areas of expertise — Creative, Technology, Strategy, and Management. We specialize in human-centered design with deep focus on design thinking and digital transformation.

We are seeking an experienced Mid-Level QA/Software Tester to join our team. As a Mid-Level QA/Software Tester, you will independently own end-to-end quality assurance — from test planning and requirements analysis through automated test development, performance testing, defect management, and knowledge transfer. This role requires a self-directed professional who can operate autonomously, communicate effectively with both technical and non-technical stakeholders, and deliver comprehensive testing across functional, integration, performance, accessibility, regression, and user acceptance testing.

This is a hybrid position based in Washington, D.C. with on-site presence as required.

General Responsibilities

• Own the full QA lifecycle for assigned work packages — test planning, test design, test execution, defect management, and test reporting
• Operate with minimal supervision, taking ownership of quality outcomes and proactively identifying risks
• Follow the organization's AI-Driven QA workflow, including use of internal tools for accelerated test specification generation, with mandatory human review and approval at every stage
• Collaborate with project teams, client stakeholders, and third-party vendor development teams
• Communicate testing progress, defect trends, and risk areas through weekly status reports
• Follow SDLC processes and contribute to continuous process improvement
• Participate in project meetings including sprint reviews, defect triage, planning sessions, and Operational Readiness Reviews

Technical Responsibilities

• Develop and maintain comprehensive test plans, test cases, test scenarios, and test scripts based on project requirements, acceptance criteria, and system specifications
• Build and maintain Requirements Traceability Matrices (RTMs) to ensure full test coverage
• Execute manual and automated tests across functional, integration, regression, performance, accessibility, and user acceptance testing
• Develop automated test scripts
• Develop performance and load testing scripts
• Write and execute SQL Server queries for data validation and data migration verification
• Perform cross-browser testing across Chrome, Firefox, Safari, and Internet Explorer
• Develop user guides and knowledge transfer documentation for end users and client technical staff
• Support the implementation and maintenance of automated testing tools and regression suites
• Capture transaction response time metrics during automated functional testing
• Validate legacy data migration — verifying data integrity, referential integrity, and correct application behavior for migrated records
• Validate system availability and data integrity following disaster recovery failover events

Skills & Experience

Required — Minimum 4 years of experience in each of the following:

• Performance testing of web-based applications
• Application and software defect tracking
• Black-box and white-box testing
• Communicating with both technical and non-technical stakeholders
• Collaborating with project teams
• Developing test plans, test cases, and test scenarios
• Executing manual and automated tests
• Planning, executing, and documenting testing activities
• Stress testing
• Performance testing
• Programming languages including JavaScript, Java, Visual Basic, Oracle PL/SQL, and SQL
• Selenium testing framework (WebDriver specifically)

Required Technical Experience:

• Writing and executing SQL Server queries
• Cross-browser testing across Chrome, Firefox, Safari, and Internet Explorer
• Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Experience with workflow modeling tools (Microsoft Visio, Lucidchart, or BPMN-based tools)
• Experience working within Agile, Waterfall, and DevOps SDLC methodologies

Required Education:

• Bachelor's degree in Computer Science, Engineering, or a related technical field

Strongly Preferred:

• Experience with LoadRunner for performance and load testing
• Experience with Jira, ServiceNow for defect tracking, ITSM, or service management
• Experience with JAWS screen reader or other assistive technology testing tools
• Experience supporting large-scale, complex IT testing environments involving multiple portfolios and projects
• Experience supporting Case Management Systems
• ISTQB certification or equivalent
• Familiarity with ITIL service management frameworks
• Experience with data migration testing and validation
• Experience with Section 508 / WCAG 2.1 AA accessibility compliance testing

Personal Attributes:

• Self-directed and able to operate with minimal supervision
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple testing streams simultaneously
• Proactive in identifying risks and gaps in requirements
• Committed to timely task completion and quality deliverables
• Comfortable working in a hybrid environment with on-site requirements in Washington, D.C.

Applicant Eligibility: Please note, candidates who are eligible to work in the US without visa sponsorship are eligible to apply. No recruiters or staffing agencies please.

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