IT Systems Administrator

Company Overview

Join an Industry Leader! INNOVA Medical Ophthalmics is Canada’s largest distributor of eye care instrumentation and associated products. We’ve been supplying the Canadian ophthalmic community for nearly four decades with the most comprehensive line of diagnostic instruments, supplies, and support delivered by an exceptional team.

Job Summary

The IT Systems Administrator is responsible for the day-to-day operation, maintenance, and security of the organization’s network infrastructure, supporting users and systems across Canada and Mexico. Based in Toronto and working primarily on-site, this role ensures reliable connectivity across offices, servers, and end-user devices while minimizing downtime. The IT Systems Administrator will troubleshoot network issues, implement upgrades and improvements, and collaborate with internal teams and external vendors to maintain a secure, high-performing IT environment. You will support technology selection, hardware lifecycle management, and the adoption of emerging technologies aligned with organizational needs.

Key Responsibilities

System Administration & Infrastructure

• Administer and support corporate network infrastructure, including LAN/WAN, Wi-Fi, firewalls, switches, routers, and VPNs
• Monitor system performance, troubleshoot issues, implement performance optimization and proactively identify and resolve issues
• Administer firewall rules, VPN access, and network security controls
• Support Windows Server, Active Directory, Azure AD, and hybrid environments
• Coordinate backups and participate in routine disaster recovery testing
• Work with external vendors, ISPs, and managed service providers to resolve issues and implement improvements
• Deploy, configure, and maintain network hardware and related infrastructure
• Maintain accurate network documentation, diagrams, and change records
• Participate in change management and continuous improvement initiatives
• Escalate complex or high-risk issues as required

End-User Computing & Hardware Lifecycle

• Evaluate, recommend, and standardize desktop, laptop, and peripheral hardware.
• Maintain device images, deployment processes, and endpoint configuration standards.
• Manage endpoint security solutions, antivirus, and device compliance policies.
• Support onboarding/offboarding processes including account setup and device provisioning.
• Track and manage IT asset inventory and lifecycle planning.
• Support users across multiple locations and time zones, including Canada and Mexico
• Vendor review of suppliers of PC Equipment
• Update PC specs based on changing vendor configuration and market supplies

Cloud & Business Applications

• Administer cloud platforms such as Microsoft 365 and Azure AD.
• Manage email systems, collaboration tools, file sharing, and user permissions.
• Support SaaS applications including licensing, configuration, and integration.
• Assist with cloud migration projects and hybrid infrastructure environments.

Network & Security Support

• Maintain switches, firewalls, and wireless infrastructure.
• Monitor network health and assist in troubleshooting connectivity issues.
• Implement cybersecurity best practices including access control, vulnerability management, and logging.
• Participate in security incident response and risk mitigation activities.

Technology Planning & Continuous Improvement

• Stay current with emerging technologies and recommend improvements to existing systems.
• Contribute to IT strategy, system upgrades, and infrastructure modernization initiatives.
• Evaluate vendors, products, and solutions to support organizational objectives.
• Develop and maintain technical documentation, procedures, and system diagrams.

User Support & Collaboration

• Provide advanced technical support and escalation for complex user issues.
• Work closely with internal stakeholders to understand operational technology needs.
• Support training initiatives to improve user adoption of systems and tools.

Office Security

• Door Access Control management
• Office Surveillance

Phone System Support

• User phone, NUSO account management, and VoIP link support

Qualifications & Experience

• Post-secondary education in IT, Computer Science, or a related field preferred
• 5+ years of experience in a system administration or similar technical role
• Relevant certifications (e.g., CCNA, Microsoft, Fortinet) would be an asset
• Exposure to cloud or hybrid networking environments preferred
• Strong knowledge of Windows Server environment and Active Directory
• Experience with endpoint management and device deployment
• Familiarity with virtualization platforms and backup solutions
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience administering Microsoft 365 or similar cloud services
• Experience supporting multiple locations and remote users

Hands-on experience with:

• LAN/WAN, VLAN and Wi-Fi networks
• Firewalls, VPNs, switches, and routers
• Active Directory and Azure AD
• Windows Server, Virtual Server (Hyper-V, VMware and Xenserver) environments
• Citrix Server management
• Office 365 management
• Windows PowerShell scripting
• Linux Shell scripting

Working Conditions

• Manual dexterity is required to use desktop computer and peripherals.
• long hours sitting
• Expect occasional overtime, especially to support network upgrades, security patches, or outages.
• Available outside normal working hours, weekend work, or handling emergencies outside regular hours.
• Prolonged screen time at a workstation is common (monitoring, troubleshooting, documentation).
• May require lifting/moderate handling of equipment (servers, cables, switches).
• You’ll often multitask, manage tight deadlines, and respond to high-pressure situations when systems fail or security incidents occur.

INNOVA is an equal opportunity employer. We are committed to fostering a diverse, equitable, and inclusive workplace where our team members feel valued, respected, and supported. We understand that diverse backgrounds, abilities, and experiences will continue to strengthen our business. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purposed of providing an accessible candidate experience.

Job Type: Full-time

Pay: $70,000.00-$90,000.00 per year

Benefits

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Application question(s):

• How many years of experience do you have working as a Systems Administrator supporting network infrastructure (servers, firewalls, switches, VPNs)?
• Are you able to work primarily on-site in North York for this role?
• Have you been responsible for supporting IT infrastructure across multiple locations or remote users?

Education

• Bachelor's Degree (preferred)

Experience

• adminitering Microsoft 365 & Active Directory: 5 years (required)

Licence/Certification:

• Ontario driver's license (required)
• certification of CCNA, Microsoft, Fortinet (preferred)

Work Location: In person