As a Customer Success Manager for Tenant Engagement in a SaaS company, your role involves partnering with customers to plan, launch, and grow the platform across their campuses and portfolios. You will need to have experience in proptech and workplace experience, and be adept at driving customer value from deployment through long-term adoption. Your excellent communication skills and strategic thinking will be essential in managing complex implementations and building strong relationships with customer stakeholders.

• *Key Responsibilities:**
• Lead end-to-end onboarding for new tenant engagement customers, from kickoff to go-live.
• Design launch strategies based on understanding customer's building operations, tenant engagement needs, and campus workflows.
• Coordinate configuration, testing, and deployment across multiple customer teams (IT, CRE, Property Management, FM).
• Develop launch plans, communication materials, and training resources for administrators and end users.
• Serve as the primary point of contact for customer stakeholders and building owners.
• Deliver regular status reports, QBRs, and roadmap discussions.
• Drive strong adoption across tenants, occupants, and building staff by monitoring analytics and executing targeted engagement actions.
• Guide customers from initial rollout to long-term adoption and expansion.
• Contribute to internal best practices for onboarding, change management, and customer engagement.
• *Requirements:**
• 3-5 years of experience in Customer Success, Implementation, or Account Management within a SaaS environment.
• Experience in proptech, tenant engagement, and workplace experience, or related domains strongly preferred.
• Proven success managing complex enterprise deployments with multiple stakeholders.
• Excellent verbal and written communication skills.
• Strong strategic planning and project management ability.
• Ability to translate customer requirements into actionable implementation steps.

As a Customer Success Manager focusing on Tenant Engagement in a SaaS company, you will play a crucial role in ensuring customer satisfaction, successful implementation, and long-term adoption of the platform. Your expertise in proptech, workplace experience, and customer relationship management will be key in driving value for both the customers and the company. As a Customer Success Manager for Tenant Engagement in a SaaS company, your role involves partnering with customers to plan, launch, and grow the platform across their campuses and portfolios. You will need to have experience in proptech and workplace experience, and be adept at driving customer value from deployment through long-term adoption. Your excellent communication skills and strategic thinking will be essential in managing complex implementations and building strong relationships with customer stakeholders.

• *Key Responsibilities:**
• Lead end-to-end onboarding for new tenant engagement customers, from kickoff to go-live.
• Design launch strategies based on understanding customer's building operations, tenant engagement needs, and campus workflows.
• Coordinate configuration, testing, and deployment across multiple customer teams (IT, CRE, Property Management, FM).
• Develop launch plans, communication materials, and training resources for administrators and end users.
• Serve as the primary point of contact for customer stakeholders and building owners.
• Deliver regular status reports, QBRs, and roadmap discussions.
• Drive strong adoption across tenants, occupants, and building staff by monitoring analytics and executing targeted engagement actions.
• Guide customers from initial rollout to long-term adoption and expansion.
• Contribute to internal best practices for onboarding, change management, and customer engagement.
• *Requirements:**
• 3-5 years of experience in Customer Success, Implementation, or Account Management within a SaaS environment.
• Experience in proptech, tenant engagement, and workplace experience, or related domains strongly preferred.
• Proven success managing complex enterprise deployments with multiple stakeholders.
• Excellent verbal and written communication skills.
• Strong strategic planning and project management ability.
• Ability to translate customer requirements into actionable implementation steps.

As a Customer Success Manager focusing on Tenant Engagement in a SaaS company, you will play a crucial role in ensuring customer satisfaction, successful implementation, and long-term adoption of the platform. Your expertise in proptech, workplace experience, and customer relationship management will be key in driving value for both the customers and the company.