Social Media Listening Manager

Start Date: July 1, 2026

Duration: 14 months

Extension: Not certain at this time

Schedule: Monday–Friday, 9:00 AM – 5:00 PM

Location: Remote Anywhere in Canada

Role Overview

Seeking a Social Media Listening Manager to join the Enterprise Social Media Intelligence team. This role is responsible for monitoring and analyzing social media conversations, identifying emerging trends and reputational risks, and delivering actionable insights that support business decisions across the organization.

The successful candidate will work closely with marketing, communications, and business stakeholders to transform social media data into meaningful recommendations while supporting a highly visible enterprise social intelligence program.

Key Responsibilities

Social Listening & Monitoring

Build, maintain, and optimize social listening queries, dashboards, and alerts

Monitor brand, competitor, and industry conversations across social platforms

Identify emerging trends, narratives, sentiment shifts, and reputational risks

Escalate significant issues and opportunities with appropriate urgency and context

Insights & Reporting

Develop recurring weekly and monthly reports on sentiment, conversation volume, themes, and share of voice

Support rapid response reporting during campaigns, announcements, events, and crisis situations

Contribute to scorecards and performance reporting for social media initiatives

Translate social media data into actionable business insights and recommendations

Tools, Processes & Governance

Manage dashboards, tagging frameworks, alerts, and automation within social listening platforms

Maintain documentation, activity logs, and reporting processes

Ensure reports and records are properly organized within enterprise repositories such as SharePoint and OneDrive

Participate in on call support rotation for social media monitoring and escalation

Identify opportunities to improve efficiency, scalability, and capabilities across the social intelligence program

Required Qualifications

3+ years of experience in social listening, social intelligence, digital analytics, or insights roles focused specifically on social media

Post-secondary degree in any field

Deep understanding of the digital and social media landscape

Hands-on experience with social listening and reporting tools such as Sprinklr, Brandwatch, Synthesio, or similar platforms

Strong data mining and analytical skills

Ability to convert data into meaningful business insights and recommendations

Strong writing, communication, and presentation skills

Ability to manage multiple deliverables and competing priorities

Experience working independently in a remote or virtual environment

Nice to Have

Financial services or banking industry experience

Bilingual French and English

Relevant post-secondary education in marketing, analytics, communications, or related fields

Soft Skills

Strong analytical and critical thinking abilities

Excellent collaboration and stakeholder management skills

Highly organized with strong attention to detail

Self-starter with a proactive, test-and-learn mindset

Ability to work independently, prioritize tasks, and escalate issues appropriately

Comfortable operating in a fast-paced and constantly evolving social media environment

Note:

We use AI tools to obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and perform an initial match with the job posting.