Walk-In Alert! Infosys BPM is Hiring nfor Customer Support & Service Desk - International Voice (Pune)

Join Infosys BPM – Customer Support & Service Desk (Voice Process) | Pune | Immediate Openings!

Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our Customer Support & Service Desk – Voice Support team in Pune!

Walk-In Interview Date: 3rd April 2026 (Friday)

Time: 10:00 AM – 1:00 PM

Venue: Infosys BPM Hiring Center

Address: Infosys BPM Limited, Ascendas International Tech Park SEZ, PH-III, Plot No.18, International Tech Park, Rajiv Gandhi Info Park, MIDC, Phase III, Hinjewadi, Pune-411057

Please carry a copy of this email for entry.

Role: Process Executive – Customer Service International Voice Support

Location: Pune

Experience: 0 - 5 Year

Qualification: Any Full-Time Graduate (15 years of formal education)

Postgraduates are not eligible

Type: Full-Time | 100% Work from Office | 24x7 Shift Rotation (US Shifts)

We are looking for customer-focused individuals with 0 to 5 years of international voice processing experience to join our International Voice Support team. As a Customer Support Executive, you will be the first point of contact for global customers, assisting them with queries, troubleshooting issues, and ensuring a seamless service experience.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Resolve product or service-related queries and complaints in a timely and professional manner.
• Provide accurate information and troubleshoot customer concerns effectively.
• Ensure high levels of customer satisfaction and experience.
• Document all interactions in the system as per process guidelines.
• Meet or exceed performance metrics such as call quality, response time, and customer satisfaction scores.
• Collaborate with internal teams to resolve complex issues.

Required Qualifications & Skills:

• Must be a graduate (We are not looking for any Post graduate freshers for this role) in any discipline.
• 0 to 2 years of experience in international voice process/customer support preferred.
• Excellent verbal communication skills in English.
• Should be comfortable to work in night shifts/rotational shifts.
• Prior experience in BPO/Call Center environment.
• Familiarity with CRM tools and ticketing systems.
• Ability to handle pressure and multitask effectively.

Role: Process Executive – Service Desk International Voice Support

Location: Pune

Experience: 0 - 5 Year

Qualification: Any Full-Time Graduate (15 years of formal education)

Postgraduates are not eligible

Type: Full-Time | 100% Work from Office | 24x7 Shift Rotation (US Shifts)

What You'll Be Doing

• Provide top-notch support to global clients via calls and email
• Troubleshoot technical issues related to:
• VPN, Drivers, O365, Active Directory
• Operating systems & basic networking
• Microsoft Office and other productivity tools
• Work on ticketing tools such as ServiceNow, Remedy, or Control-M
• Own the issue, analyze, and provide efficient, timely resolutions
• Ensure every customer interaction adds value and leaves them satisfied

What We're Looking For

• Excellent communication skills – both verbal and written
• Strong analytical and problem-solving ability
• Confidence in handling and resolving technical queries independently
• Willingness to work in a 24x7 environment (rotational US shifts)
• Comfortable with a Work From Office (WFO) setup in Pune

Non-Negotiables:

• Fluent English communication is a must
• 100% Work From Office – no hybrid or remote option
• Comfortable with night/rotational shifts (US time zones)

Mandatory Documents to Carry

• Updated printout of your resume
• Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
• All original academic documents for verification:

▸ 10th & 12th Marksheets

▸ Graduation (All Semesters, CMM, Provisional & Degree Certificate)

Laptops & cameras are not permitted due to security restrictions.

Government ID is mandatory for entry into the campus.

How to Attend the Walk-In

• Carry a copy of this email/invitation
• Register your application in advance
• Walk into the INFOSYS - Hinjewadi Phase 3 on 3rd April 2026 between 10:00 AM 1:00 PM

Why Join Infosys BPM?

• Global brand & structured career growth
• Continuous learning and upskilling opportunities
• Exposure to world-class processes and tools
• Diverse and inclusive workplace culture

Equal Opportunity Employer

At Infosys BPM, diversity