Key Account Coordinator

We are looking for a creative free-thinker who is passionate about bringing collaborative value-based solutions to life. We deliver on all our commitments by mastering relationships, and by being the authors of our own destiny. If you are a self-starter who thrives in a dynamic environment and loves the thrill that comes with taking on challenges, then we want to meet you.

The Role The Key Account Coordinator position is responsible for developing strong relationships with client teams by collaborating with the internal teams to ensure the timely execution of all client programs/projects. The Key Account Coordinator orchestrates all components of the client experience from exploring opportunities, ideating, iterating and ushering through all projects related to the products and services offered to our clients. This position reports to the Senior Project Project Manager, but works closely with the Relationship Manager/Sales Executive to provides support while also keeping internal stakeholders informed about the progress of opportunities and projects.

The Company

Industria Innovations Inc. designs, manufactures and produces high quality home furnishing and décor. With over 15 years in the industry, we have developed a comprehensive network of local and global sources built on alignment, collaboration and integrity. This foundation has positioned us to be the trusted partner behind major retail, national and institutional brands. We are a fast-growing organization with a clear growth strategy to expand our market share.

Our Core Values

We are committed to finding the right fit, so please only apply for this position if your beliefs align with ours.

Culture First – From teammates to clients, suppliers, and stakeholders, we believe people are the heart of every connection across our ecosystem

Relentless Excellence – We take pride in every detail — from big wins to small gestures — and hold ourselves to a high standard, no matter the task. If we’re doing it, we’re doing it well

Creative Thinking– We approach challenges with curiosity, critical thinking and imagination. Innovation, initiative, and resourcefulness aren’t just valued — they’re expected

Always Learning-We stay open, coachable, and eager — constantly growing as individuals and as a team through knowledge transfer and shared experiences. Every mistake is a lesson

Built on Trust-We build strong, lasting relationships through honesty, accountability, and care. Whether with teammates or clients, trust is the foundation of everything we do

Key Responsibilities

Project Coordination:

• Account and project coordination in all matters related to key accounts across all functional areas of the business (sales, design, operations, product development, supply chain, & finance)
• Initiate projects and programs in project management software and task internal teams (studio, product development, operations, finance), ensuring timely completion of deliverables and tasks
• Meet regularly with internal teams to review open projects and advise Senior Project Manager of any issues or delays
• Organize Project Dockets and ensure that all client and program information is accurate, up to date, and saved in shared drive and/or in CRM or Project Management Software

Client/Account Coordination

• Serve as the lead point of contact for all client matters, including being informed on all cross-functional matters
• Communicate with specified clients by email, phone, presentations, and in-person/zoom meetings as required, take minutes and ensuring timely follow-up on all matters
• Work with clients on PO revisions, ITP follow-up, and communicating updates with cross-functional teams
• Create and achieve annual planned sales and margins objectives, identify and report potential sales growth opportunities
• Leverage CRM software including entering new projects, structuring CRM to fit company & client needs, maintenance and administration of all matters related to CRM software
• Responsible for showroom organization before and after client meetings and collaborate with Design team when preparing showroom for client meetings

Qualifications

• Post-secondary education, preferably in business
• Project Management Certification preferred, or equivalent experience
• 3+ years experience supporting key accounts, preferably in private label & CPG
• Proficiency in MS Office (especially excel), SALESFORCE CRM and Project Management Software
• High emotional intelligence
• Aptitude fo