Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Customer Centric
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI-enabled

Job Description

The Inventory Analyst, Print is responsible for managing omni-channel inventory to meet business performance goals and customer experience, and providing insight and analysis into the business. The analyst seeks to maximize product availability, minimize unproductive inventory, and improve margins.

KEY PERFORMANCE METRICS

• Support sales of storytelling
• Allocation analysis
• Article (ISBN) set up accuracy
• On time allocations
• Sell through targets
• Monthly story planogram readiness
• Forecast accuracy
• % in stock performance (Stores & DC)
• Inventory weeks of supply
• Returns rate
• Inventory productivity
• Store Help ticket within SLA
• Minimize UPS costs

KEY ACCOUNTABILITIES

Functional

• Accurately allocate new books to anticipated customer demand, and forecast omni-channel customer demand
• Provide insights from analysis on inventory and business performance
• Review DC and store forecast exceptions to maintain forecast accuracy
• Manage and maintain SAP replenishment parameters at the store, online, and DC level to ensure in-stock and weeks of supply targets
• Manage returns to meet the Merchandise Category returns target
• Communicate effectively with other functional teams (e.g. Category Management, Store Operations, Distribution Centre)
• Work with vendors to ensure timely reorders/reprints of required inventory
• Resolve store-reported inventory problems within service level agreements
• Provide SAP super user expertise
• Maximize margin and product availability through effective sourcing decisions
• Develop and improve functional processes and reporting
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Proactively identify and anticipate customer expectations and needs
• Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo’s customers
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion, and influence change through your team and/or the organization

SCOPE

Reports to: Manager, Planning & Inventory

KEY RELATIONSHIPS

Internal:

• Category Managers
• Distribution Centre
• Retail Operations
• Retail Stores

External:

• Vendors

Qualifications

Work Experience / Education / Certifications

• 2-3 years of in-store experience at Indigo Books & Music, comprising a thorough familiarity with store-level operations at the leadership level, outstanding product knowledge and keen analytical insight into business operations
• Alternatively, qualified candidates may have 2-3 years of analytical experience with emphasis on inventory management (ideally in a retail environment) and should have knowledge of ERP systems (SAP)
• University/College degree in Business, Engineering, Math or similar program

Competencies / Skills / Attributes

• Excellent analytical, communication and interpersonal skills
• Strong user of MS Excel or MS Access
• Customer-focused with a strong focus on teamwork
• Strong and creative problem-solving skills with a desire for continuous improvement

Additional information

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca

This posting is for a current opportunity within Indigo.