PC Insurance Customer Service Representative

divh2Personal Lines Customer Service Representative/h2pOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. As our new Personal Lines Customer Service Representative, you will work 37.5 hours a week. You will be responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism.

Our Insurance

Agency is involved in the community and belong to several networking groups. Our focus is to educate our clients and be their advocate for life. Our team enjoys helping people to protect their assets and keep them safe and secure with all their insurance needs.

We offer flexible scheduling options, the ability to work remotely, a supportive culture that encourages work-life balance, and a focus on managing workload to ensure time for personal commitments. We are a Family Owned Business./ppResponsibilities/pulliAnswer customer calls and correspondence regarding new or existing insurance policies, service claims and address client concerns./liliWork with prospects to pre-qualify and understand their needs, gather necessary data, develop insurance quotes, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary./liliMaintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system./liliResponds to all inquiries, cancellation requests, and sales requests within a specified timeframe./liliInteract daily with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities./li/ulpRequirements/pullistrongLicensed Property Casualty with 1-3 years experience./strong/liliHave an Associates Degree, Bachelors Degree preferred./liliFamiliarity with Erie Insurance is a plus./liliBilingual Engli