CRM Specialist - Veeva & Salesforce Admin

As a CRM Specialist at Indegene, a technology-led healthcare solutions provider driven by the purpose to enable healthcare organizations to be future-ready, you will play a crucial role in implementing, managing, and optimizing CRM platforms to support commercial excellence in the life sciences domain. You will be responsible for ensuring seamless CRM adoption and alignment with business goals by leveraging your expertise in Veeva CRM, Veeva Align, and Salesforce Administration.

**Key Responsibilities:**

• Administer and configure Veeva CRM and Veeva Align to support business requirements.
• Act as the Salesforce Administrator, ensuring smooth functionality, user management, role hierarchies, and data governance.
• Partner with business stakeholders to gather requirements and translate them into scalable CRM solutions.
• Oversee territory alignment, roster management, call planning, and incentive compensation alignment through Veeva Align.
• Manage CRM enhancements, releases, and change requests while maintaining system integrity.
• Provide user training, support, and documentation to drive adoption.
• Collaborate with cross-functional teams (Sales, IT, Commercial Ops) to align CRM with broader digital transformation goals.
• Ensure compliance with pharma industry regulations and data privacy standards (GxP, GDPR, etc.).
• Monitor CRM performance, troubleshoot issues, and implement continuous improvements.

**Qualifications Required:**

• Bachelors or Masters degree in Information Technology, Computer Science, or Life Sciences.
• 35 years experience with strong hands-on exposure to Veeva CRM, Veeva Align, and Salesforce Administration.
• Salesforce Admin certification (preferred).
• Proven track record of managing CRM projects in the pharma/life sciences domain.
• Strong understanding of territory management, roster alignments, and incentive planning.
• Excellent problem-solving and communication skills with the ability to manage multiple priorities.
• Experience working in regulated environments with adherence to compliance standards.

Join Indegene, where you will experience a unique career journey that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. Embrace a fast-track career opportunity in a purpose-driven organization that values customer obsession and provides a platform for growth and development in the healthcare and technology space. As a CRM Specialist at Indegene, a technology-led healthcare solutions provider driven by the purpose to enable healthcare organizations to be future-ready, you will play a crucial role in implementing, managing, and optimizing CRM platforms to support commercial excellence in the life sciences domain. You will be responsible for ensuring seamless CRM adoption and alignment with business goals by leveraging your expertise in Veeva CRM, Veeva Align, and Salesforce Administration.

**Key Responsibilities:**

• Administer and configure Veeva CRM and Veeva Align to support business requirements.
• Act as the Salesforce Administrator, ensuring smooth functionality, user management, role hierarchies, and data governance.
• Partner with business stakeholders to gather requirements and translate them into scalable CRM solutions.
• Oversee territory alignment, roster management, call planning, and incentive compensation alignment through Veeva Align.
• Manage CRM enhancements, releases, and change requests while maintaining system integrity.
• Provide user training, support, and documentation to drive adoption.
• Collaborate with cross-functional teams (Sales, IT, Commercial Ops) to align CRM with broader digital transformation goals.
• Ensure compliance with pharma industry regulations and data privacy standards (GxP, GDPR, etc.).
• Monitor CRM performance, troubleshoot issues, and implement continuous improvements.

**Qualifications Required:**

• Bachelors or Masters degree in Information Technology, Computer Science, or Life Sciences.
• 35 years experience with strong hands-on exposure to Veeva CRM, Veeva Align, and Salesforce Administration.
• Salesforce Admin certification (preferred).
• Proven track record of managing CRM projects in the pharma/life sciences domain.
• Strong understanding of territory management, roster alignments, and incentive planning.
• Excellent problem-solving and communication skills with the ability to manage multiple priorities.
• Experience working in regulated environments with adherence to compliance standards.

Join Indegene, where you will experience a unique career journey that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. Embrace a fast-track career opportunity in a purpose-driven organization that values customer obsession and provides a platform for growth and development in the healthcare and technology space.