Information Technology Administrator

Role Overview

We are seeking a proactive and technically sound IT Administrator responsible for

managing, maintaining, and supporting the organization’s IT infrastructure. The role involves

end-to-end ownership of IT hardware, software, user support, network basics, and system

administration to ensure uninterrupted business operations.

Key Responsibilities

IT Hardware & Infrastructure

● Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners,

and peripherals.

● Manage IT asset inventory, lifecycle management, and vendor coordination.

● Diagnose and resolve hardware issues with minimal downtime.

● Handle system upgrades, replacements, and preventive maintenance.

Software & Systems Administration

● Install, configure, and maintain operating systems (Windows/macOS) and standard

business applications.

● Manage software licensing, updates, patches, and renewals.

● Provide L1/L2 support for OS, application, and system-related issues.

● Ensure antivirus, endpoint security, and system compliance standards are met.

User Support & Access Management

● Provide day-to-day IT support to employees (on-site and remote).

● Manage user accounts, access rights, and permissions (Active Directory / Azure AD /

Email systems).

● Support onboarding and offboarding processes (system access, device allocation,

revocation).

● Create and maintain IT SOPs and user documentation.

Network & Basic Security

● Monitor and troubleshoot LAN, Wi-Fi, routers, switches, and basic firewall issues.

● Coordinate with ISPs and vendors for connectivity and network issues.

● Ensure data backup routines, basic disaster recovery, and system security practices

are followed.

Required Skills & Qualifications

Technical Skills

● Strong hands-on experience with IT hardware troubleshooting and maintenance.

● Good knowledge of Windows OS, basic Linux/macOS (preferred).

● Experience with Active Directory, email systems (Microsoft 365 / Google Workspace).

● Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).

● Understanding of endpoint security, antivirus, and patch management tools.

Soft Skills

● Strong problem-solving and analytical skills.

● Good communication skills with the ability to support non-technical users.

● High ownership, accountability, and attention to detail.

● Ability to multitask and work under minimal supervision.

Preferred Qualifications

● Diploma / Bachelor’s degree in IT, Computer Science, or a related field.

● Certifications such as CompTIA A+, Network+, Microsoft, or equivalent (good to

have).

● Prior experience in a corporate or mid-size IT environment.