POSITION SUMMARY

Patrol all areas of the property; secure rooms; assist guests with room access.

Conduct emergency response drills, daily physical hazard/safety inspections,

investigations, interviews, and key control audit. Monitor Closed Circuit

Televisions and alarm systems. Authorize, monitor, and document access to

secured areas. Assist guests/employees during emergency situations. Respond to

accidents, contact EMS or administer first aid/CPR as required. Gather

information and complete reports. Maintain confidentiality of reports/documents,

release information to authorized individuals. Defuse disturbances in accordance

with company policies and procedures. Resolve safety hazard situations. Handle

all interruptions and complaints. Escort unwelcome persons from the property.

Ensure compliance with alcoholic beverage control laws. Call for assistance

using proper code responses. Provide proper paperwork to employees.

Assist management in training, motivating and coaching employees; serve as a

role model and first point of contact of the Guarantee of Fair Treatment/Open

Door Policy process. Follow all company policies and procedures; report

accidents, injuries, and unsafe work conditions to manager; complete safety

training and certifications; ensure uniform and personal appearance are clean

and professional; maintain confidentiality of proprietary information; protect

company assets. Welcome and acknowledge all guests according to company

standards; anticipate and address guests’ service needs; thank guests with

genuine appreciation. Speak with others using transparent and professional language;

prepare and review written documents accurately and completely; answer

telephones using appropriate etiquette. Develop and maintain positive working

relationships with others; support team to reach common goals; listen and

respond appropriately to the concerns of other employees. Ensure adherence to

quality expectations and standards. In addition, some states may have additi