Job Summary:
Reporting to the Director, IT Operations, and working closely with IT counterparts and local leadership and
staff teams, the Senior, Infrastructure & Network Administrator is responsible for provisioning,
installing/configuring, operating, maintaining, monitoring, and managing systems hardware, software,
related infrastructure and network for both cloud (Azure) and local environments at Heart & Stroke.
While working closely with other IT Managers and technicians to engineer, develop, support and integrate
infrastructure, applications, telecommunication and related systems, this role supports safeguarding and
maintaining the integrity of IT systems including privacy, security, disaster recovery, and risk
This role is also responsible for researching and recommending system enhancements and innovations
that will improve business and support future business needs and from time to time assisting project teams
with technical issues and helping identify technological innovations that would enhance current and future
Heart & Stroke infrastructure and network systems

List Tasks or Duties for Each Key Accountability

Strategic Planning and Implementation

Ensure continued alignment of Heart & Stroke technology direction with business goals
Provide input, documentation, and reports on information security, disaster recovery/continuity, maintenance, and assets
Develop network and related architectures and solutions based on requirements from stakeholders
Implement and monitor policies and procedures relating to general IT related activities
Drive standardization and automation into all aspects of the Heart & Stroke technology network
Assess and recommend new technologies and best practices for adoption
Identify approaches that leverage our resources, reduce costs, and provide economies of scale

Network and System Administration

routers and other network devices in both cloud and local environments

capacity and scalability

applications and services (i.e., Azure, Office 365,

OneDrive, SharePoint Online)

Design, configure and maintain backup and disaster recovery
Design, configure and maintain remote access system for remote users (i.e., VPN Access, Remote

Desktop, Azure Virtual Desktop)

Support monitoring systems (i.e., WhatsUp, SCOM)
Work with Senior Manager of Cybersecurity to implement, install and monitor all security systems

(i.e., access controls, MDR, penetration tests, PCI,

Defender)

Configure, maintain, and monitor update and patch systems and deployment systems
Configure, manage, and support all operational aspects of telecommunication and audio-video systems (i.e., MS Teams phone, MS Teams meeting rooms and conference, Logitech)

Infrastructure (cloud and local) Support

Investigate and troubleshoot infrastructure problems and change requests when escalated from Tier 1
Repair and recover from hardware or software failures
Coordinate infrastructure support and communicate with impacted constituencies when necessary (i.e.,

end-users, other IT team members, vendors and third-party agencies)

Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories,

storage, etc. in accordance with standards and project/operational requirements

Documentation

Create clear and logical documentation, in lay and technical terms, for current network and desktop configuration, disaster recovery, and client setting
Actively participate in policy formulation and

enforcement

Maintain backup system documentation
Maintain availability, continuity and workaround documentation per ITIL best practices
Create and maintain network architecture documentation

Project and Other Duties

Assist project teams with technical issues and help identify technological innovations that would enhance current and future Heart & Stroke infrastructure and network systems
Lead network, telecommunica

Cloud & AI Operations Administrator

Job Description