Help Desk Technician (Second Shift)

Company Description:

Immaculata University seeks candidates who are passionate about upholding the value of higher education while fostering institutional excellence.

Immaculata University is a comprehensive, co-ed institution of higher learning that has emphasized academic success, student outcomes and faith-based values for more than 100 years. Offering more than 75 in-demand undergraduate, graduate and certificate programs, Immaculata University provides attainable education, personal support and meaningful career pathways to tomorrow's leaders who are focused on intellectual, personal, professional and spiritual growth. Immaculata's expansive suburban campus is located in renowned Chester County, Pennsylvania, 30 miles west of Philadelphia.

Why Immaculata University is the Perfect Workplace for you:

• Collegial Atmosphere, caring leadership, work/life balance.
• Mission-driven values supported by five core values: faith, community, knowledge, virtue and service.
• Generous paid time off benefits.
• Tuition Assistance: You, your spouse, and your eligible dependent children can receive tuition assistance at IU. Your dependent children are also eligible for tuition assistance at other institutions via the Tuition Exchange program.
• Health. Life, and Disability Insurance: Prescription, Dental, Vision, and Life Insurance; Disability benefits, Flexible Spending Account and Health Savings Account.
• Retirement Plan: Generous retirement plan to help you save for your future.

Job Description

Immaculata University's Help Desk Technician provides daily support to the university related to desktops, peripheral hardware, mobile devices, and software technologies. This position will interface with internal (students, faculty and staff) and external customers by troubleshooting and providing resolution to user issues and questions. This position will be second shift (11:30am-8:00pm).

Responsibilities

• Working through a ticketing system, assist end-users with questions and problems.
• Identify, troubleshoot, and resolve user system issues.
• Assisting call-ins or live chat to resolve client requests.
• Deploy new hardware and software and perform maintenance on existing equipment.
• Maintain inventory, perform audits, and manage equipment check-in process.
• Maintain customer satisfaction in every step of service delivery.
• Other duties which may be assigned by the Help Desk Manager.

Immaculata University is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Requirements

Minimum Requirements:

• Minimum of an associate degree in information technology, computer science, bachelor's degree is preferred.
• Recent college graduates meeting the education requirements will be considered provided they were able to gain real-world experience supporting users in an enterprise environment either by internships or other relevant experience.
• Must be able to work independently, as well as in a collaborative team environment.
• Ability to work effectively with both technical and non-technical staff.
• Strong interpersonal and oral communications skills with an emphasis on a high degree of customer service satisfaction.
• Heavy customer centric focus
• CompTIA A+ certification (both core 1 and 2) (or equivalent experience) is required within 60 days of employment, if not already held.
• Understanding of basic networking, remote communications, working with software, hardware, and other infrastructure systems.
• Ability to lift to 50 lbs.
• May require working Days and/or weekends depending on need.

Additional Information:

Special Requirements

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Application Instructions:

Required Documents:

• Resume
• Cover Letter