Front Desk Representative

About the company:

At Ileseum Clubs, we are more than just a club — we are a vibrant community focused on wellness, companionship, and excellence. With world-class facilities, expert trainers, and exciting activities, we are shaping futures every day.

🔹 Role Highlights:

• Welcom

e and assist members & visitors professionally

• Handle

inquiries via calls, emails, and in-person interactions

• Resolv

e customer concerns efficiently

• Promot

e memberships, renewals & upgrades

• Keep m

embers updated on events, promotions & services

• Suppor

t newsletters, social media & club communications

• Share

customer feedback to improve member experience

🔹 Ideal Candidate: The CSO

will be responsible for managing front desk operations, handling enquiries, conducting site tours, generating and converting leads, maintaining customer relationships, supporting daily operations and administration, resolving client concerns, achieving sales targets, and ensuring a professional, high-quality customer experience aligned with brand standards.

✔ Strong communication skills

✔ Customer-first mindset

✔ Problem-solving attitude

✔ Ability to multitask in a fast-paced environment

✔ Experience in hospitality / customer service preferred