Role Overview
IBSS is hiring a senior-level Service Desk Manager: ServiceNow & Google Workspace (PMP/ITIL). This is a full-time role in Silver Spring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
IBSS is seeking a qualified IT Service Desk Manager to manage a Federal IT service desk operations in Silver Spring, MD. The role includes overseeing Tier 1-3 support, program support, managing workflows in ServiceNow and ensuring high-quality IT support services for nationwide users. Candidates should possess a Bachelor's Degree, ITIL and PMP certifications, with 8-10 years of relevant experience.
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Frequently Asked Questions
How do I apply for the Service Desk Manager: ServiceNow & Google Workspace (PMP/ITIL) position at IBSS?
Use the Apply button above to submit your application directly to IBSS. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Service Desk Manager: ServiceNow & Google Workspace (PMP/ITIL) position at IBSS located?
This position is based in Silver Spring. IBSS has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Service Desk Manager: ServiceNow & Google Workspace (PMP/ITIL) at IBSS earn?
IBSS has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Service Desk Manager: ServiceNow & Google Workspace (PMP/ITIL) role at IBSS posted?
This role was posted on April 19, 2026 (50 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Service Desk Manager: ServiceNow & Google Workspace (PMP/ITIL) role at IBSS require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. IBSS lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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