Job Title: Technical Writer & Process Improvement Specialist

Location: Remote within Canada or the United States.

Preferred Locations: Vancouver-area (British Columbia) and Washington state (Greater Seattle / Pacific Northwest) candidates are strongly preferred for occasional in-person collaboration. We are fully open to exceptional remote candidates across Canada and the U.S.

About i2i Networks

i2i Networks is a veteran-owned network services integrator specializing in telecommunications infrastructure solutions. We provide comprehensive end-to-end services from design and engineering to data collection, safety inspections, and system integration across the United States and Canada.

Role Summary

i2i Networks is seeking a strategic and highly capable Technical Writer & Process Improvement Specialist to join our team. This important role will partner with leadership to refine strategic ideas, develop professional-grade documentation, and elevate our internal standards, systems, and operational processes from concept through to successful implementation.

This is a high-impact position for someone who goes well beyond traditional writing. You will serve as a trusted partner who brings clarity to complexity, identifies opportunities for improvement, and drives critical documentation and process initiatives to completion with strong ownership.

Key Responsibilities

• Partner with leadership and key stakeholders to review, refine, and strengthen ideas, documentation, and process frameworks.
• Support and help advance the creation and finalization of high-quality technical and operational documentation, including enterprise standards, procedures, SOPs, training materials, and governance documents.
• Perform process analysis to identify gaps, inefficiencies, and risks, then recommend practical, scalable improvements.
• Support the end-to-end delivery of documentation and process improvement projects through review cycles to final approval and adoption.
• Support the optimization and effective use of digital collaboration and workflow platforms (SharePoint, Microsoft Power Platform, Quickbase, and similar tools).
• Maintain the highest standards of clarity, consistency, and usability across all documentation.
• Proactively manage priorities, anticipate challenges, and deliver results with minimal oversight.

Required Skills & Qualities

• Strong technical writing expertise with a proven ability to develop standards, procedures, SOPs, and complex operational documentation.
• Solid process-thinking skills with the ability to analyze workflows, uncover improvement opportunities, and design more effective solutions.
• Collaborative and professional communication style, with the ability to provide thoughtful input and practical recommendations.
• Highly proactive, self-sufficient, and results-oriented with a strong sense of ownership.
• Proficiency working with modern digital workplace tools, including SharePoint, Microsoft Teams, Power Automate, and workflow systems.
• Excellent attention to detail combined with the ability to understand technical and operational environments.

Assets (Strongly Valued)

• Experience in telecom, utilities, construction, field operations, or other regulated industries.
• Background in safety, compliance, or operational excellence documentation.
• Familiarity with process improvement methodologies or change management.

What We’re Looking For

We’re looking for a polished, organized professional who excels at transforming complex information into clear, actionable documentation while actively contributing to process excellence. You combine strong writing skills with practical process insight and a reliable, self-driven approach.

If you thrive in a collaborative environment and take pride in delivering high-quality work that improves organizational effectiveness, this is an excellent opportunity at i2i Networks.

Benefits

• Flexible schedule
• Paid time off
• Work from home

Work Location: Remote