Customer Service Representative

Location: Sterling, VA (On-site)

Employment Type: Full-Time, Non-Exempt

Salary: $20/hr

What We Offer

• Competitive pay based on experience
• Incentive plan opportunities based on performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• Retirement savings options with 401(k) company match (if applicable)
• Ongoing training and professional development opportunities
• Supportive and collaborative team environment focused on customer success

Position Overview

The Customer Service Representative (CSR) is responsible for handling incoming customer calls, scheduling and rescheduling requested services, selling and cross-selling memberships, reviewing technicians’ daily schedules, responding to customer texts and voicemails, and following up on missed service payments as needed.

This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. The ideal candidate will be customer-focused and comfortable handling multiple tasks while ensuring an outstanding customer experience.

Key Responsibilities

• Answer incoming calls and assist customers with scheduling and rescheduling services
• Sell and cross-sell memberships and other service offerings
• Review technicians’ daily schedules to ensure efficiency
• Respond to customer texts and voicemails in a timely manner
• Follow up on missed service payments as needed
• Provide exceptional customer service by addressing customer concerns and inquiries

Qualifications

Required

• 2+ years of experience in Customer Service (preferably in Home Services)
• Strong computer skills with proficiency in Microsoft Office
• High School Diploma or GED
• Ability to multi-task and prioritize workloads in a busy environment
• Ability to work independently with minimal supervision
• Strong verbal and written communication skills

Preferred

• Experience using Service Titan software is highly desired

Working Conditions & Physical Requirements

• Frequent repetitive hand and arm motions with prolonged periods of sitting
• Regularly required to stand, walk, talk, listen, reach, stoop, kneel, crouch, or balance
• Requires manual dexterity and eye-hand coordination for keyboarding and equipment handling
• Ability to lift and/or move up to 25 pounds occasionally
• Noise level is typically low to moderate
• Must be able to travel (10%) within the metropolitan area

Why Join Us?

As a Customer Service Representative, you will play a vital role in ensuring smooth daily operations and outstanding customer satisfaction. You will work in a collaborative team environment, gain experience with industry-leading tools, and have opportunities for growth and professional development.

Ready to join our team? Apply now and take the next step in your career with Hydro-Tech Irrigation.