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We are seeking a motivated and results-driven Telesales Agent to join our Agnostic Sales Team within the IFG segment. In this role, you will engage prospective and existing customers through inbound and outbound calls, promoting and selling health plan products. Ideal candidates thrive in a fast-paced, goal-oriented environment and are passionate about delivering outstanding customer experiences.

The IFG Agnostic Sales Agent qualifies prospects and attempts to close sale. Arranges for field representative to visit prospect if sales are not closed. May originate calls from leads. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.

Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Key Responsibilities:

+ Engage with prospects and existing members via inbound and outbound calls to promote and sell health plan products.

+ Conduct thorough needs assessments (NEADS) to understand customer requirements and recommend tailored solutions.

+ Overcome objections and close sales while maintaining a customer-first approach.

+ Accurately document all interactions and transactions using CRM tools.

+ Meet or exceed daily and monthly performance metrics, including sales targets and call quotas.

+ Follow up on leads and proactively identify new sales opportunities.

+ Support cross-functional collaboration to enhance the customer journey.

+ Maintain compliance with company policies and regulatory requirements.

Use your skills to make an impact

Required Qualifications:

+ Active Health Insurance License is required.

+ Must be available to work any shift between 8:00 AM - 8:00 PM local time, including weekends.

+ Proven experience in telesales, telemarketing, or a high-volume customer service environment.

+ Strong verbal communication, negotiation, and interpersonal skills.

+ Resilient, self-motivated, and able to thrive in a performance-based setting.

+ Proficiency with CRM systems and Microsoft Office Suite.

+ Ability to work overtime and weekends during peak sales periods (October-December).

+ Must have a professional, quiet, and distraction-free home office setup.

Preferred Qualifications

+ Experience in telecommunications or healthcare sales.

+ Bilingual or multilingual capabilities are highly desirable.

+ Familiarity with sales performance metrics and KPIs.

Additional Information

This position operates under Eastern Standard Time (EST) hours.

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes.

Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

Work-At-Home Requirements

At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member