Relationship Manager - Broker Dealers on the National Partnership Team

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

The Broker-Dealer Relationship Manager is responsible for cultivating, maintaining, and managing relationships with broker-dealers, ensuring effective communication and a seamless experience for all stakeholders. The role will involve both strategic and tactical elements of broker-dealer partnerships, including managing day-to-day operations, resolving issues, and driving opportunities for business growth and operational efficiencies.

This is a client-facing, cross-functional position requiring strong communication, problem-solving, and relationship-building skills, as well as a deep understanding of the financial markets and broker-dealer operations.

What you get to do every day

Relationship Management:

• Build, develop, and sustain strong relationships with key broker-dealer partners.
• Serve as the primary point of contact for all broker-dealer inquiries, issues, and escalations.
• Proactively engage with partners to understand their needs, address concerns, and ensure satisfaction with products and services.
• Manage the overall partnership lifecycle, from onboarding, activation through ongoing day-to-day account management.

Business Development & Growth:

• Identify opportunities for expanding existing relationships, advancing partnership opportunities in real time and increasing revenue generation.
• Collaborate with internal teams (sales, marketing, compliance, legal, and operations) to develop tailored and mutually beneficial growth solutions and business initiatives.
• Contribute to the creation and execution of strategic business development plans aimed at increasing market share and strengthening partnerships.

Operational Support:

• Ensure smooth operational processes between the company and broker-dealers, including daily reporting, mutual customer SLA’s, advisor compensation, sponsorship/corporate events and programs, and compliance matters.
• Work closely with internal departments to monitor the performance and efficiency of broker-dealer relationships and resolve operational issues as they arise.
• Provide ongoing training and resources internally and externally to broker-dealer partners on product offerings, processes, and compliance requirements.

Compliance & Risk Management:

• Monitor and ensure adherence to regulatory requirements, industry best practices, and internal policies.
• Stay up-to-date with industry trends, regulatory changes, and market dynamics that may impact broker-dealer relationships.
• Work with compliance teams to address potential risks and ensure that broker-dealer relationships remain fully compliant with all applicable laws and regulations.

Reporting & Analysis:

• Track and report on key performance metrics for broker-dealer relationships, including lead volumes, revenue, SFDC and operational efficiency.
• Prepare regular reports and presentations for senior management on the status and progress of broker-dealer partnerships (monthly and quarterly internally and externally).
• Analyze data to identify areas for process improvements, cost reductions, or enhanced partnership regional opportunities.

What you bring to the role

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field (or equivalent experience).
• 3+ years of experience in a broker-dealer or investment-related role, preferably in relationship management, business development, sales or operations.
• Deep understanding of the broker-dealer landscape, financial markets, and securities trading processes.
• Strong communication, negotiation, and interpersonal skills, with the ability to influence and engage senior stakeholders.
• Excellent problem-solving abilities and a keen attention to detail.
• Proficiency in Google Workspace, Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with CRM software and industry tools.
• Knowledge of FINRA regulations, SEC guidelines, advisor compensation and other industry compliance standards.

Nice to have

• FINRA Series 6 or Series 63 (or equivalent) license.
• Experience working with a variety of broker-dealers, including independent firms, wirehouses, and regional broker-dealers.
• Experience in a client-facing role with a focus on business development and relationship management.
• Strong project management skills, with the ability to manage multiple priorities and deadlines effectively.

Travel Requirement:

• This is a remote position, but candidates must be open to frequent travel (up to 30%) for team meetings, client visits, and training sessions.
• This role involves travel to industry conferences and trade shows (up to 20%) and occasional site visits for partner presentations and in-person business reviews (monthly and quarterly as well as ad-hoc)

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
• Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and co