401k Benefits Processing Associate

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

Human Interest is looking for a financial operations associate to provide support on the Human Interest 401(k) plan and serve as a subject matter expert in outgoing money movement, working closely with our Operations, Technology, and Customer Success teams to drive efficiencies and improve the experience across all Human Interest customers.

About the team

The Benefits Processing Associate, who reports to the Benefits Processing Operations Manager, is responsible for the daily processing of a diverse range of client 401(k) requests. This position entails executing outgoing operational transactions for Human Interest 401(k) plans, which includes comprehensive investigation of client information under high-pressure circumstances, while ensuring punctual processing. Given access to sensitive employee data across a substantial number of 401(k) plans, the ideal candidate will exhibit the utmost confidentiality, discretion, and stewardship.

What you get to do every day

• Ensure the the Human Interest 401(k) plan operates seamlessly and complies with all SLAs and regulatory guidelines relating to money movement including, but not limited to:
• Distribution Trading and Review
• Roll-ins
• Loans
• Stale Disbursement Checks
• 1099-R Corrections
• Portfolio Rebalancing
• Money Movement Escalations
• Partner with our front-office teams in answering employee requests and questions about the Human Interest 401(k) plan, and ensure that all response and resolution SLAs are met
• Conceptualize and implement process efficiencies in partnership with product team to improve the 401(k) servicing processes and opportunities
• Use discretion and advanced knowledge of Human Interest systems and 401(k) regulation to problem-solve complex issues
• Respond to potentially complex escalating 401(k) service issues
• Implement and maintain privacy processes and trainings to ensure discreet processing including but not limited to
• HIPAA
• Fiduciary Training
• Serve as a resource to support the broader Financial Operations team with operational processing, program management, and business analysis.

What you will accomplish 

• Improve the service and efficiency of Human Interest’s 401(k) clients for all active and prior Employees, ensuring that all SLAs are met.
• Identify opportunities for process improvement across all forms of money movement, working closely with our Operations, Technology, and Customer Success teams to drive efficiencies and improve the experience across all Human Interest customers. 
• Help Financial Operations deliver important customer and business outcomes by serving as a “utility player” on strategic and/or complex projects 
• Create a foundation for future growth within the team

What you bring to the role

• 2+ years of 401(k) money movement or operational experience
• Bachelor’s degree OR equivalent experience preferred.
• Meticulous attention to detail.
• Capacity to organize and meet performance goals.
• Effective communication skills, both written and verbal.
• Advanced Excel skills.
• Ability to perform at high efficiency in a fast-paced environment.
• Strong sense of task ownership. 
• Determination to overcome challenges.
• Ability to identify and communicate process improvements.
• Desire to actively participate on a highly engaged team.
• “Team Player” attitude
• Must be located in Utah

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
• Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.
• Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.

Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $20.67 - $24.32 per hour and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
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