Digital Workflow Solutions Engineer

Company Description

HSN Tech Solutions is a forward-thinking technology company dedicated to driving innovation through software development and digital solutions. We specialize in creating scalable and user-focused applications by leveraging cutting-edge technologies and agile development practices. Our services include custom software development, enterprise solutions, cloud integration, and AI-powered applications, enabling clients to enhance efficiency, foster growth, and gain a competitive edge. Committed to quality, innovation, and customer success, HSN Tech Solutions partners with businesses across diverse industries to deliver transformative digital advancements.

Role Summary

SN - Sr. Analyst/ Sr Engineer--‐2 Positions*

Certified ServiceNow resources with hands-on experience across the areas particularly Employee Center and NowAssist AI Scope of Work -

1. Design and Development: Responsible for end-to-end design and development of the parent ServiceNow portal and subportals, ensuring implementation in a non-production environment.

2. UI/UX Design: The portal must feature an intuitive and accessible user interface and experience, optimized for both desktop browsers and mobile devices

3. ServiceNow Process Orchestration: All process orchestration must be implemented within ServiceNow, utilizing existing licenses the client has.

4. Functional prototype: The delivered POC must include universal ticketing functionality and AI-driven capabilities tailored to employee-initiated service requests and questions.

Key technical areas include:

• An parent portal homepage
• Department portals (as sub-portals) and their UI pages
• Approvals page that lists all the approvals pending and completed
• Employee Center / Employee Center Pro
• Universal Ticketing across departments
• Dashboards, reports, and data visualisations to visualise data related to selected data points that will support the proof of value of the product
• NowAssist AI — sourcing answers from native knowledge bases, SharePoint and external sources
• Process orchestration for selected services
• Fulfiller workspaces, dashboards and reporting
• Mobile-ready and accessible from non-corporate devices
• SharePoint integration (1Apr-31Aug)