Lead Technical Support Network Engineer

Become a Lead Technical Support Network Engineer with a focus on complex systems at the Technology Infrastructure and Operations department. This role emphasizes your extensive network protocol experience and your ability to tackle Sev 1 issues.

As a Senior Network Engineer, you will deliver Level 3 support while facilitating effective communication between business requirements and technical solutions. Your role includes testing integration capabilities, providing mentorship, and ensuring seamless transitions of new technologies into production. With 8 years of experience, you will play a pivotal role in enhancing and maintaining core infrastructure systems.

Key Responsibilities:

• Deliver Level 3 support for core IT infrastructure
• Collaborate with project teams for new technology implementations
• Maintain and update documentation for core systems
• Evaluate hardware and software for system integration
• Mentor peers in technical capabilities and operations

Requirements

• Degree in Mathematics or Computer Science
• 8+ years of professional experience, 5+ in IT management
• Expertise in network technologies and protocols
• Strong understanding of network management tools
• Excellent communication and interpersonal skills

Support critical systems effectively through technical leadership and collaboration.