Executive - Website Content and Operations

Tickadum - Access Everything

We’re building India’s access-first experiences platform. We curate and package premium global and domestic experiences — sports, concerts, cultural moments — and make them accessible across price points.

India’s experience economy is exploding. Access is fragmented, unreliable and often unaffordable. The platform is solving that — by combining technology, partnerships and storytelling.

We are not building yet another platform. We are building a category.

Key Responsibilities

1. Website Content Management

• Upload, update, and maintain sports experiences, events, and related content on the website
• Ensure all listings (descriptions, images, pricing, schedules) are accurate and optimized
• Perform regular audits to identify and fix errors, outdated information, or inconsistencies
• Coordinate with design and marketing teams to ensure content aligns with brand guidelines

2. Content Coordination

• Liaise with vendors, partners, and internal teams to gather necessary content and updates
• Manage content calendars for new experiences, promotions, and seasonal updates
• Ensure timely publishing of new listings and campaigns

3. Operations & Backend Management

• Handle backend CMS (Content Management System) operations efficiently
• Support inventory updates, availability tracking, and booking-related content adjustments
• Troubleshoot content-related issues and escalate technical problems when required

4. Cross-functional Collaboration

• Work closely with marketing, product, and operations teams for campaign launches
• Assist in coordinating promotional banners, landing pages, and featured listings
• Support customer experience improvements through accurate and user-friendly content

5. Quality Control & Optimization

• Maintain high standards of content quality, formatting, and consistency
• Work with the SEO team to aid in implementing best practices (keywords, metadata, descriptions) where applicable
• Monitor performance of listings and suggest improvements

6. End to End Backend

• Oversee the complete order journey including order processing, invoicing, payment coordination, fulfilment, real-time tracking, and reporting.
• Ensure timely and accurate execution by collaborating with internal teams and external partners to manage dependencies and maintain smooth operations.
• Maintain data integrity across systems, monitor transactions, resolve discrepancies, and proactively identify and address operational bottlenecks.
• Drive efficiency through process improvements, adherence to SOPs, and data-driven insights while ensuring a seamless customer and partner experience

Required Skills & Qualifications

• Bachelor’s degree in any discipline (preferably Marketing, Communications, or related field)
• 1–3 years of experience in content management, website operations, or similar role
• Familiarity with CMS platforms (e.g., WordPress or custom systems)
• Strong attention to detail and organizational skills
• Good written and verbal communication skills
• Ability to manage multiple tasks and deadlines efficiently

Preferred Skills

• Basic understanding of SEO principles
• Experience in e-commerce, travel, or sports industry platforms
• Knowledge of image editing tools or basic HTML is a plus