Customer Support (Chat-Based) – Remote, No Phone Calls Canada

Job Summary

Houston Skilled Consultancy is seeking a dedicated and detail-oriented Customer Support Representative to join our remote team in Canada. This is a chat-based support role, offering a fully remote work opportunity with no phone interactions required. The ideal candidate will excel in written communication, problem-solving, and delivering exceptional customer experiences. As a key member of our support team, you will help ensure our clients receive timely, accurate, and professional assistance while maintaining a positive brand image.

Key Responsibilities

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Respond promptly and professionally to customer inquiries via chat.

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Provide accurate information on products, services, policies, and procedures.

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Resolve customer issues efficiently, escalating when necessary to appropriate teams.

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Document all interactions clearly and thoroughly in the customer support system.

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Collaborate with team members to improve service quality and identify common customer concerns.

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Maintain a high level of empathy, patience, and professionalism in all interactions.

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Meet individual and team performance goals, including response time and customer satisfaction metrics.

• Required Skills and Qualifications
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Exceptional written communication skills in English.

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Strong problem-solving and analytical abilities.

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Excellent time management and multitasking skills.

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Comfortable using chat support platforms and basic CRM software.

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Ability to work independently while meeting deadlines.

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Attention to detail and accuracy in all responses.

• Experience
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Previous experience in customer support, preferably in chat-based roles, is preferred.

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Experience with e-commerce, tech support, or remote service environments is an advantage.

• Working Hours
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Flexible remote working hours, with shifts available to accommodate different schedules.

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Must be able to commit to consistent availability as per assigned shift.

• Knowledge, Skills, and Abilities
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Strong interpersonal skills with a focus on customer satisfaction.

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Ability to adapt quickly to new systems and processes.

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High degree of computer literacy, including typing accuracy and speed.

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Proactive and solution-oriented mindset.

• Benefits
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Fully remote work from anywhere in Canada.

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Competitive compensation package.

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Opportunities for growth and career advancement.

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Training and development programs to enhance skills.

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Supportive, collaborative, and inclusive work environment.

• Why Join Houston Skilled Consultancy?
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Be part of a forward-thinking company that values innovation and customer excellence.

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Work from the comfort of your home while making a real impact on customer satisfaction.

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Join a team that prioritizes work-life balance and professional development.

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Enjoy the flexibility, autonomy, and support of a remote-first organization.

• How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience via our careers portal or email us. Please include Customer Support (Chat-Based) – Remote in the subject line.