Office Administrator

Office Assistant and Operations Coordinator:

$17-18.00 per hour plus Benefits

Monday to Friday 8am to 5:00pm -onsite

National Transportation and Logistics firm hiring a new team member in the Vandalia Illinois area.

The position of Customer Service Representative will have primary responsibility to provide high-level support by assisting customers, both internal and external, and providing accurate data entered in all necessary systems.

Must Haves:

2 plus years of Administrative and Customer/Vendor support in a fast paced environment

Strong Typing/Data entry skills with 10Key

Microsoft Outlook and Excel proficient a must

Transportation/Freight/Logistics experience a plus!

• Monitor customer emails
• Answer and transfer phone calls to the appropriate department
• Assist customers with freight updates
• Reporting for customers
• Confirming destination and bill-to information
• Documentation reporting for all customers (DO/BL)

Principal Duties and Responsibilities:

· Manage heavy call and email volume in a professional and timely manner

· Administer elevated service programs including customer reporting and communication processes for specific customers

· Assists internal and external customers with information or document requests

· Partners with the sales team to meet and exceed customer service expectations

· Assists in maintaining and monitoring electronic data for customers

· Operates inventory control, word processing, and spreadsheet applications for customers

· Generates correspondence to secure additional customer information to resolve customer disputes