Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning. As a Bilingual Mental Health Therapist, First Call Care, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here! What you 'll be doing: Deliver EFAP services and other clinical services as assigned, including confidential counselling, case management, direct clinical services and assessments Provide quick, effective telephonic assessments, via calls on queue and through Meet Now function, on issues regarding client behaviour and emotional health, family, wellness, work issues and other personal matters, and in crisis situations Provide tangible strategies that the client can implement on their own Receive case assignments, establish treatment plans, complete case progress notes and determine case closure through the Clinical Manager Develop outlines for specific plans of action with each client under regular supervision Complete a comprehensive psycho-social assessment on clients as needed Conduct risk assessments and support suicide or other risk prevention interventions Complete intervention notes and any other tracking documents as needed Maintain established service level and direct service targets Consult with the Stay at Work Clinical Management team as necessary and work collaboratively with colleagues to ensure timely and effective service delivery Lead workshops as required and where personal competencies and time allows May also provide Crisis Management Services (CMS) on an as-needed basis What we 're looking for: Master 's degree in Counselling, Social Work or Psychology Registration, in good standing with relevant governing body, as Social Worker, Psychologist, Marriage & Family Therapist or Canadian Certified Counsellor 2 - 3 years ' clinical experience with a continuum of mental health and situational problems, including experience and training in solution-oriented and/or cognitive behavioral short-term therapies Crisis hotline, telephonic counselling and/or EFAP experience is preferred Excellent verbal and written communication and active listening skills in both English and French Skilled with risk assessment, on-line research and demonstrated resourcefulness in locating and accessing emergency and/or community resources across Canada Empathetic to client concerns with exceptional customer service delivery in person and on the phone Flexible with a creative approach to single-session counseling and passionate about helping to create immediate change by focusing on client 's strengths Awareness and acknowledgement of the value of using measurement-based care when supporting patients/clients to help guide clinical decision making; experience an asset English language skills are required as this role supports, communicates and/or collaborates with both French and English-speaking clients and/or colleagues nationally.