Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. The Specialist, HR Operations & Systems has a focus on maintaining and optimizing HR processes, systems and procedures. The Specialist will provide extraordinary customer service to each employee by maintaining all employee data in the HRIS, systems administration and process execution; while also maintaining strong relationships with other departments across the organization. This role partners with Payroll to support our stores in employee lifecycle changes, with Audit & Privacy to support People Team projects and reviews, and must maintain the confidentiality of the office of Human Resources at all times. Specific responsibilities include the following: Provide a high level of customer service to both internal and external customers through workflow management and continual process advancement to meet the changing needs of the business. Direct delivery of process updates and changes to HRBPs and designated client groups where needed. Through partnership with the Human Resources Business Partners and other key stakeholders, proactively plan for cyclical and long-term business needs. Support HRIS and partner with tenant-owner to configure small/medium scale configuration changes across the Holt system; including testing and delivery across the business. Manage and support the use of the HR Connect tool (Jira) including training, dashboard management, user administration, and system updates. Triage all incoming first level requests through HR Connect, assign responsibilities and resources, as required. Ensure data is accurately recorded in line with business expectations and Corporate Architecture Governance Framework; including data audits and modifications, as needed. Responsible for company-wide and ad hoc reports and design of regular monthly/quarterly reports, including inputs towards Executive-level dashboards, cross-functional reporting, and external reporting (including but not limited to Stats Canada). Perform HRIS and other system testing and training, as required. Create and maintain resources and training tools for employees. Independently and proactively identify areas to improve existing business processes, and present recommendations using analysis and research to support. Prepare and keep up-to-date procedural documentation. Respond to audit requests, as needed, including partnering with Internal Audit to respond to inquiries, and delivery of recommended changes and/or adjustments to processes. Other duties and projects, as assigned. Hiring Reason: backfilling existing vacancy Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. Hiring Range / Échelle salariale à l’embauche : $65,000.00 - $72,000.00 / 65.000,00$ - 72.000,00$ (per year / par an) Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé. We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.