**Job Title:** Senior Sales Support & Services Manager – Remote Customer Experience Leadership for remotehirings’s Global Vacation Club Program

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About remotehirings – Shaping Magical Experiences Worldwide

At remotehirings, we are a global leader in creating unforgettable vacation experiences that combine the wonder of world‑class entertainment with the comfort of premium hospitality. Our flagship Vacation Club program connects millions of members to exclusive resort destinations, cruise voyages, and immersive events. As a forward‑thinking organization rooted in innovation, collaboration, and a deep commitment to guest delight, we empower our teams to deliver service that feels truly magical.

Why This Role Matters

We are seeking a dynamic, visionary Senior Sales Support & Services Manager to lead and inspire a large, diverse group of remotehirings Cast members. This remote, full‑time position is the cornerstone of our commitment to operational excellence, guest satisfaction, and continuous growth across all touchpoints of the Vacation Club experience—from on‑site resorts and cruise ships to virtual events and digital platforms. If you thrive in fast‑paced environments, love coaching large teams, and have a proven track record of elevating sales performance, we want you to join our mission of turning dreams into reality.

Key Responsibilities

• Strategic Leadership: Direct and mentor a team of 200+ Cast members across multiple business units, ensuring they have the tools, training, and motivation needed to exceed service and sales targets.
• Operational Oversight: Own the end‑to‑end execution of the Vacation Club’s presence on remotehirings cruise ships, resort properties, and virtual events, guaranteeing seamless coordination of logistics, guest communications, and product delivery.
• Performance Management: Translate corporate goals into actionable team objectives, monitor KPIs, conduct regular performance reviews, and implement data‑driven improvement plans.
• Guest Experience Enhancement: Champion initiatives that improve member satisfaction, boost product utilization, and streamline the sales conversion funnel.
• Cross‑Functional Collaboration: Partner with Marketing, Product Development, IT, and Finance to align sales strategies with brand messaging, technology enhancements, and financial goals.
• Project Delivery: Lead high‑impact projects—such as new resort openings, cruise line itineraries, and digital event rollouts—while navigating shifting priorities and tight deadlines.
• Technology Enablement: Drive adoption of CRM platforms, communication tools (Zoom, Microsoft Teams), and productivity suites (Excel, PowerPoint, Word) to increase efficiency and insight.
• Talent Development: Identify high‑potential Cast members, create individualized growth plans, and foster a culture of continuous learning and empowerment.
• Compliance & Safety: Ensure all operational processes adhere to safety standards, data‑privacy regulations, and internal policies across physical and virtual venues.

Essential Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, Marketing, or a related field.
• Minimum 2 years of experience leading large, customer‑focused teams in the hospitality, travel, or entertainment sectors.
• Deep understanding of the sales cycle, from lead generation through conversion and post‑sale support.
• Demonstrated ability to manage complex, multi‑location operations (resorts, cruise ships, virtual platforms).
• Proven track record of driving measurable improvements in service quality, revenue, and guest satisfaction.
• Excellent communication, presentation, and influencing skills, with the ability to convey strategic vision at all organizational levels.
• Strong analytical mindset—competent in interpreting data, forecasting trends, and making evidence‑based decisions.
• High proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and virtual collaboration tools (Zoom, Microsoft Teams).
• Willingness to travel domestically to resort and cruise locations as needed, and flexibility to work evenings, weekends, and holidays during peak periods.

Preferred Qualifications & Experiences

• 2+ years of experience as a Guest Experience Manager or similar role within a large‑scale vacation club or hospitality brand.
• Hands‑on experience with CRM systems (e.g., Salesforce, HubSpot) and contact‑center technology such as Avaya or similar platforms.
• Background in continuous improvement methodologies (Lean, Six Sigma) and ability to embed process enhancements into daily operations.
• Exposure to digital event production and virtual engagement strategies.

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