WFH Customer Success Policy Advisor

About the position

AO Globe Life is actively hiring Remote Policy Advisors to support veterans and their families in understanding and accessing supplemental benefits. This role is ideal for transitioning service members, military spouses, and individuals who are passionate about making a difference—offering both purpose and long-term career growth. All appointments are pre-scheduled and requested—there is no cold calling or unsolicited outreach involved.

AO Globe Life partners with labor unions, credit unions, and veteran-focused organizations to deliver supplemental life and health benefits to working-class families across the country. With more than 70 years of service and a rapidly expanding remote workforce, we are committed to service, impact, and agent success. Ready to build a career that aligns with your values and experience? Apply today and take the next step toward a flexible, purpose-driven future.

Responsibilities

• Conduct scheduled virtual consultations with veterans and their families
• Educate clients on supplemental life, accident, and health benefit options
• Guide clients through the enrollment process with professionalism and compassion
• Maintain accurate digital records and manage ongoing follow-up and support
• Participate in weekly training, team development calls, and leadership coaching

Requirements

• Must be authorized to work in the U.S.
• Must have a reliable internet connection
• Must have a Windows-based laptop or PC with a working webcam

Nice-to-haves

• Experience in client service, consultative sales, or leadership roles
• Strong communication and relationship-building skills
• Organized, mission-oriented, and coachable
• Familiarity with Zoom, CRM systems, and digital tools
• Passion for serving the veteran community is strongly preferred

Benefits

• 100% remote role with flexible scheduling
• Weekly pay with commission-based income
• Pre-qualified leads provided—no cold calling
• Vested renewals for long-term income growth
• Full training and licensing support
• Monthly and quarterly bonuses
• Equity opportunity for qualifying team members
• Clear promotion pathways and leadership development
• Veteran-supportive team culture with consistent mentorship

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