Senior IT Operations Engineer

About Us

HIGH NORTH LABORATORIES INC is Canada’s fastest growing analytical laboratory providing the Cannabis industry with quick and reliable product testing to bring transparency and confidence to all transactions. We are committed to continuous quality improvement and innovation in our processes, and believe that a strong, cohesive, and committed team is a key factor to our success.

Senior IT Operations Engineer demonstrates superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security. They oversee the technology used to support all aspects of the Company including our laboratory, e-commerce operations, and corporate offices. This role collaborates with business leadership teams as a strategic partner to provide in-depth technical expertise in support of business decisions. This position is responsible for driving implementation of best practices for optimizing infrastructure and operation costs and improving system performance.

Why Work for High North Laboratories?

We Value You: At High North, we believe that a positive employee experience is all about creating and maintaining a supportive and inclusive environment where every employee feels welcome. Every one of our dedicated team members brings a unique perspective and we value and encourage the contributions they make.

Growth: This role will leverage all your skills and afford you the opportunity to learn new ones. We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you.

The Perks: You will enjoy a competitive salary and a comprehensive benefits package, including medical and dental insurance; long-term disability; vacation and sick leave; paid holidays; and more.

Attributes of a High North Laboratories, Senior IT Operations Engineer.

Great Communicator: You have excellent oral and written communication. You effectively communicate and coordinate effectively at every level.

Strong Project Manager: You are exceptionally skilled at juggling multiple tasks, allocating and optimizing resources and managing timelines. You manage a task from start to finish and keep everyone appropriately informed.

Problem Solver: You like to solve a variety of problems – no task is too big or too small. You think ahead, consider all the variables, and anticipate challenges. You easily adapt to diverse range of duties and to overcome challenges constructively. You possess the ability to synthesize information to identify problems and solutions.

Detail Oriented: You are meticulously attentive to details, get it right the first time, and accurately keep track of all the moving parts.

Autonomous: Open adherence to the standards, guidelines, and operating procedures relevant to one’s role and as stipulated by organizational policy.

Integrity & Transparency: You are self-confident and assertive, approachable, and responsive. You understand the mission, needs, and direction of the organization.

Adaptability & Agility: Ability to be receptive and accepting of new ideas, methods, and processes.

Core Responsibilities:

• Define, develop, and operationalize the Company’s enterprise IT strategy, aligning technology initiatives with business objectives and growth plans.
• Ensure IT operations meet regulatory, compliance, and governance requirements.
• Serve as a trusted strategic advisor to executive leadership on all technology, infrastructure, and cybersecurity matters.
• Lead, coach, and develop a high-performing IT operations team, fostering accountability, professional growth, and continuous improvement.
• Oversee the design, implementation, and management of enterprise infrastructure, including operating systems, applications, virtualization, and system management platforms.
• Drive application and infrastructure performance by proactively monitoring, identifying, and resolving potential bottlenecks.
• Ensure maximum availability, reliability, and scalability of systems and infrastructure through proactive planning and execution.
• Provide leadership in delivering secure, resilient, and cost-effective IT operations across on-premises and cloud environments.
• Establish and maintain robust security, backup, disaster recovery, and redundancy strategies.
• Provide senior-level escalation support and technical leadership for complex or mission-critical issues.
• Manage vendor relationships, contracts, and service delivery, ensuring timely resolution of issues and alignment with business needs.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 10 years of progressive IT experience, including senior-level leadership overseeing multiple technology domains.
• Proven experience leading and scaling IT operations teams in complex, mission-critical environments.
• Deep hands-on experience with enterprise technologies, including:
• Dell 10G switching and EMC SAN storage
• Hyper-V virtualization platforms
• Fortinet (FortiGate) firewalls
• Microsoft Azure cloud services
• Ubiquiti networking solutions
• Veeam Advanced Data Platform
• SentinelOne Enterprise Cybersecurity Platform
• NinjaOne Endpoint Management
• Atlassian Jira
• Google Workspace
• Microsoft 365 ecosystem
• Experience implementing IT governance, security, and compliance in ISO/GMP-regulated environments.
• Strong background in application stack administration, performance tuning, and availability optimization.
• Proficiency in scripting and automation to improve operational efficiency and reliability.
• Extensive experience implementing organization-wide cybersecurity best practices to protect infrastructure, data, and business operations.
• Advanced networking expertise, including routing, subnetting, firewall configuration, and traffic management.
• Exceptional communication skills—both written and verbal—with the ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders.

Job Types: Full-time, Permanent

Pay: From $120,000.00 per year

Benefits

• Casual dress
• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Work Location: In person