Job Description
Responsibilities
Lead a result-oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk. Own all branch-banking objectives and overall branch supervision, ensure achievement of overall Branch Targets by generating business and cross sales Key Customer Relationship Management & supervision of all High-Net-Worth customer programs Ensure all components of the branch sales model function as per design Complaints Handling Review Branch Operations reports Managing teller operations and vault Branch Merchandising & co-ordination with Marketing at product level Review vault register and Key Registers Review Suspense & Dummy accounts Ensure compliance with Banking rules, Regulations & Procedures Periodic review of progress vs.
Objectives
Ensure clarity of Business objectives among staff Adherence of sales process & Operational Checklist.
Key Skills
- Business Understanding
- Planning &Organizing
- Initiative
- Decision Making
- Numerical and Analytical Ability
- Accuracy
- Develop Subordinates and team
- Communication
- Response Time
- Sales / Marketing skills
- Interperonal skills
- Hands on approach
- Aggressive
- Listening skills
- Ability to work under pressure
- Team Player
- Confidence
- Adaptability
- Influencing skills
- Monitoring skills
- Implementing
Experience Required
9-15 years of experience in Retail Branch Banking.
Minimum 3 years of experience in team handling.
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