Network Operations Engineer

The role of a Network Operations Engineer is responsible for the Day to Day availability of the production network which includes all aspects of the Data, Voice and Contact Center Services capabilities. The candidate will work closely with a mixture of Internal and External resources including Vendors/Partners to provide Level 2 support.

The successful candidate will require extensive experience in multinational environments and with the specific technologies used to deliver the associated services. This is a technical position requiring both strong technical knowledge in conjunction with demonstration of ownership.

Key functions include:

• Providing second-level network Incident Management and Patch management
• You will also work on service restoration, sustainability, and proactive service improvement.
• Participating and at times leading Major Incident conference calls and can identify required resources. Provide full Root Cause Analysis for any production outages.
• Implementing repeatable move, add, changes for LAN, WAN, security, wireless, remote access, load balancing, and cloud connectivity.
• Responsible for Lifecycle implementation projects and building support documentation.
• Functioning as a point of contact for other engineers for Incidents and Changes.
• Employing production monitoring tools to ensure that all systems are running and available.
• Ensuring effective communication to internal customers.
• Mentoring junior engineers for technical and professional advancement.

Qualifications

• MUST HAVE REQUIREMENTS (SKILLS / EXPERIENCES) FOR THE ROLE:
• 3 years of experience working with a TCP/IP network
• Knowledge of Carrier Services – SDWAN & WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, Point to Point
• Expertise with Network Operating Systems (Aruba & Cisco)
• Expertise with VeloCloud Orchestrator
• Familiarity with IT governance standards and compliance including ITIL and SOC
• Strong customer service skills. Good temperament, ability to handle stressful situations, and provide customer-facing support in a professional manner.
• Strong analytical skills, able to use complex data to find opportunities, recognize problems and draw logical conclusions.
• Experience with working as part of a Global 24*7 support model

Preferred Requirements (Skills/Experiences)

• Certifications: Network +, CCNA, CCNP
• Knowledge of networking infrastructure suppliers and service offerings including; Aruba, VeloCloud, Cisco, Zscaler
• Demonstrable understanding of network load balancers and firewalls
• Experience with monitoring applications such as SolarWinds
• Familiarity with common Cloud technologies (Azure, AWS)
• Ability to produce and present technical information to both technical and non-technical personnel
• Teamwork: establish and maintain effective and appropriate working relationships with those contacted during the workday