Senior Information Technology Service Management Consultant
HCLSoftwareRole Overview
HCLSoftware is hiring a Senior Information Technology Service Management Consultant. This is a full-time role in Noida. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Exp: 6+years
Location: Noida
Send resumes to: mounika-d@hcl-software.com with below details:
Name:
Exp:
CTC:
ECTC:
Notice period:
Current location:
As an ITSM Functional Consultant, you will be the bridge between complex business
requirements and technical execution. You will lead the design and implementation of
high-level integration scenarios, specifically focusing on eBonding and the HCL ITSM
ecosystem. Your role is pivotal in driving the full project lifecycle, from initial scoping
and Proof of Concept to final production deployment and hypercare.
Key Responsibilities
1. Solution Design & Integration
- Define High-Level Design (HLD): Document and explain integration approaches
and scenarios.
- Lead POCs: Spearhead the design and development of Proof of Concepts for
both ITSM and non-ITSM tool integrations.
- eBonding Expertise: Configure and develop connectivity solutions between the
external (ITSM or Non-ITSM) System and HCL IT Service Management tool.
- Scalability: Create standardized documentation from new integrations to be
leveraged by other Functional Consultants in future projects.
2. Project Lifecycle & Implementation
- End-to-End Delivery: Drive technical onboarding projects in close collaboration
with Project Managers & other Technical team / Consultants.
- Stakeholder Engagement: Actively participate in implementation discussions
with internal/external stakeholders and executive management.
- Requirements Management: Gather and manage functional requirements for
implementing the requested functionalities.
- Validation: Assess project scope and commercial feasibility before project
initiation.
- Testing & Deployment: Lead System Integration Testing (SIT) and User
Acceptance Testing (UAT).
- Hypercare: Provide dedicated operational support during the transition phase
before handing over to the SX Operations team.3. Technical Support & Pre-sales Solutioning
- Expert Support: Serve as the escalation point for Operations team for expert-level
technical issues related to HCL IT Service Management Capabilities.
- Pre- Sales solutioning: Provide deep-dive expertise for HCL IT Service Manager
toolset during the Presales discussions and provide the appropriate solutions to the
client requirements.
4. Knowledge Management
- Documentation: Maintain a comprehensive library of integration guides and
technical workflows.
- Enablement: Publish insights to the public knowledge base and conduct training
sessions for internal teams.
Qualifications & Skills
- Education: Bachelors or Engineering degree in Computer Science, Information
Technology, or a related field.
- ITIL Certification: ITIL v4 Foundation & Intermediate required (Expert level
certification is a significant plus).
- Tooling Experience: Proven experience managing ITSM tools and operations
(e.g., ServiceNow, Remedy, Cherwell, JIRA etc.).
- Certification in administration for any major ITSM tool is preferred.
- Total Experience: Minimum 10 Years, Relevant Experience: minimum 3-4
Years
- Process Mastery: Strong understanding of Incident, Problem, Change, Service
Request, CMDB, SAM, HAM, and Knowledge Management processes.
- Reporting: Proficiency in reporting tools such as Excel, Power BI, or native ITSM
Reporting.
Frequently Asked Questions
How do I apply for the Senior Information Technology Service Management Consultant position at HCLSoftware?
Use the Apply button above to submit your application directly to HCLSoftware. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Information Technology Service Management Consultant position at HCLSoftware located?
This position is based in Noida. HCLSoftware has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Information Technology Service Management Consultant at HCLSoftware earn?
HCLSoftware has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Information Technology Service Management Consultant role at HCLSoftware posted?
This role was posted on May 7, 2026 (32 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Information Technology Service Management Consultant role at HCLSoftware require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. HCLSoftware lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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