Part Time Front Desk Agent

Job Overview

We are seeking a dedicated and personable Front Desk Agent to join our team in delivering exceptional guest experiences. The ideal candidate will possess strong communication skills and a passion for hospitality, ensuring that every guest feels welcomed and valued. As the first point of contact for our guests, you will play a crucial role in creating a positive impression of our hotel or resort.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Check guests in and out efficiently while ensuring all necessary information is collected accurately.
• Handle guest inquiries, requests, and complaints with professionalism and promptness.
• Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
• Maintain accurate records of room availability and reservations using hotel management software.
• Process payments and manage cash transactions securely.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay.
• Uphold the highest standards of phone etiquette when responding to calls or inquiries from potential guests.
• Assist in managing front desk operations during peak times to ensure smooth service delivery.

Requirements

• Previous experience in hospitality management or front desk operations is preferred.
• Strong guest relations skills with an emphasis on providing excellent customer service.
• Bilingual or multilingual capabilities are highly desirable to cater to a diverse clientele.
• Proficient in hotel management software and basic computer skills.
• Exceptional communication skills, both verbal and written, with a focus on phone etiquette.
• Ability to work flexible hours, including weekends and holidays as needed.
• A positive attitude, strong work ethic, and the ability to thrive in a fast-paced environment.

Join us as we create memorable experiences for our guests while fostering a supportive work environment for our team members!

Job Type: Part-time

Pay: From $16.00 per hour

Benefits

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Milwaukee, WI 53202 (Preferred)

Work Location: In person