Role Overview
Hawaii Tech Support is hiring a mid-level Helpdesk Engineer. This is a full-time remote role, with the team based in Remote. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
Company Description
Hawaii Tech Support, established in 2004, is a trusted IT partner providing reliable and secure solutions to empower clients and foster Hawaii’s diversified economy. As a certified Microsoft Small Business Specialist, we deliver end-to-end IT services including cybersecurity, cloud computing, help desk support, and systems administration. Our team is guided by core values of trustworthiness, helpfulness, and compassion, ensuring outstanding collaboration and support. We are committed to minimizing disruptions, enhancing security, and advocating for business success, even in challenging scenarios like cyberattacks.
Role Description
This is a full-time remote role for a Helpdesk Engineer. The Helpdesk Engineer will be responsible for delivering top-notch technical support, providing troubleshooting assistance, resolving help desk inquiries, supporting printers and other peripherals, and addressing issues related to computer hardware. The role involves ensuring optimal functionality across systems and providing an exceptional customer experience for all clients. Candidate must currently live in Pune. The role requires working in graveyard shifts to align with client needs.
Qualifications
- Proficient in Technical Support, Help Desk Support, and Troubleshooting
- Experience with Printer Support and Computer Hardware
- Strong problem-solving and time management skills
- Excellent communication and customer service abilities
- Relevant certifications such as CompTIA A+, ITIL, or equivalent are a plus
- Knowledge of networking concepts and system administration is advantageous
- Ability to work independently in a remote team environment
Frequently Asked Questions
How do I apply for the Helpdesk Engineer position at Hawaii Tech Support?
Use the Apply button above to submit your application directly to Hawaii Tech Support. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Helpdesk Engineer role at Hawaii Tech Support remote?
Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.
What does a Helpdesk Engineer at Hawaii Tech Support earn?
Hawaii Tech Support has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Helpdesk Engineer role at Hawaii Tech Support posted?
This role was posted on March 21, 2026 (85 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start