Senior Product Manager

Note: Only candidates in Canada will be considered. Within Canada, we are remote-first, with a preference for candidates in Montreal or Toronto.

The problem we’re solving

Canada has welcomed hundreds of thousands of refugees and newcomers fleeing conflict in recent years. Now, many are struggling to become independent. Canada needs a new system to help refugees reach independence in our country, quickly and at scale. It’s good for refugees, good for Canadians, and good for Canada.

Haven focuses on what helps refugees become independent: language and integration.

Language: Canada’s language system for refugees is breaking down. Federal funding cuts have led to what Languages Canada calls “the sharpest decline in the sector’s history.” Without sufficient English or French, refugees can’t become independent.

Integration: Public sentiment toward refugees is getting worse. 60% of Canadians say newcomers don’t adopt Canadian values, and 43% believe most refugee claims are illegitimate (Environics). “Refugees should integrate” is easy to say but hard to do. Ever tried rebuilding your social and professional life, from zero, in a new country? Canada needs a scalable way to help refugees integrate.

That’s the problem we’re trying to solve. If that fires you up, keep reading.

What Haven is doing about it

Haven connects refugees in Canada who need help with Canadians who can help. We make this work scalable through our platform: app.findhaven.org. Our vision has three parts, all working toward refugee independence:

Language: Haven becomes the best way for refugees to learn English (and soon, French). Integration : Haven becomes the best way for refugees to meet Canadians, rebuilding their social and professional network. For Canadians: Haven becomes the best way to help refugees in our country.

Launched in 2023, Haven now has over 20,000 users. We’ve proven product–market fit, particularly in language learning: refugees learn English through instruction (online classes with ESL teachers) and immersion (conversation practice with Canadians). Haven makes all this scalable by matching refugees with teachers and volunteers on our platform.

What comes next

We’ve built something that works. Now it’s time to scale. Our goal is to reach every refugee in Canada who needs help, and we’re expanding our product team to make that possible.

This will be one of the most unique challenges of your career. Haven’s platform must serve tens of thousands of refugees from diverse communities, from Gaza to Ukraine to Sudan, while engaging Canadians across the country through a seamless, inspiring experience. We need to build a product that makes Canada stronger and helps families that have lost everything.

The role and what you’ll be doing

We’re hiring a Product Manager to help deliver on Haven’s product vision. You’ll take the foundation we’ve built and make it even better.

We’re open to two types of profiles:

A technical, AI-native PM who can build and ship alongside engineers. This would be a full-time role. A traditional product leader focused on strategy and prioritization. This would be a fractional (~20 hrs/week) engagement.

The scope scales with capability. Flexibility and autonomy are high in either model.

Check out our . For context, our current tech stack is:

Next.js Prisma, Mongo tRPC Tailwind Testing: Playwright, Jest

Your responsibilities:

Lead product discovery: Identify the most important problems to solve through research, analytics, and team feedback. Conduct user research (interviews, surveys, prototype testing) and use insights to drive discovery, scoping, and prioritization. Scope new features: Turn ideas into clear, actionable specs: what the feature does, how it works, and how success is measured. Build (for technical/AI-native PMs): If you have a technical skillset and are comfortable using modern AI tools, you’ll directly prototype, ship, and iterate on features alongside engineers. Prioritize work: Balance user impact, organizational goals, and engineering effort with input from the Product Owner (Executive Director) and engineering team. Plan and organize: Work with engineers to build tickets and support sprint planning. Collaborate: Work closely with the Product Owner and engineers to ensure features are realistic and aligned with Haven’s goals. Track results: Measure outcomes, share learnings, and iterate based on data. Refine product process: Improve rituals like sprint planning, backlog grooming, and retros.

What we are looking for

5+ years of product management experience building and shipping products in production environments.

Strong product instincts: you know how to balance user needs, organizational goals, and technical feasibility.

Experience leading the full product lifecycle: discovery, scoping, prioritization, release, and post-launch learning.

Analytical and data-informed: comfortable using tools like GA4 or PostHog, and interpreting user feedback and metrics to guide decisio