Call Center - Team Lead

Greetings from Gvk Emri,

We have an Immediate requirement for Call Center - Team Lead.

Interested candidates can send their latest resumes to below email address.

arvind_m@emri.in (or) can send it to 9063146657 (What's App Available)

Role & responsibilities

• Supervise day-to-day activities of call centre executives handling emergency calls.
• Ensure accurate call handling, information capture, and timely ambulance dispatch.
• Guide, coach, and support agents during critical calls and escalations.
• Monitor attendance, shift adherence, and individual performance metrics.
• Ensure compliance with SOPs, scripts, and emergency response protocols.
• Report shift performance, issues, and improvements to the Call Centre Head

Preferred candidate profile

Males are preferred.

Should be comfortable for the Rotational Shifts.

Thank you,

M Arvind.