About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

Your role will be to help small business customers choose Gusto. Interacting with customers who sign up on our website via email, chat, and live phone interactions, you’ll help match our people platform offering to their specific business needs, exercising advisory sales skills. You’ll help them navigate an important onboarding process, demonstrating sophisticated customer success skills.

Our team of over a hundred sales professionals includes folks practices across all channels and with different types of customers, but we all share deep passion and commitment to solutions selling: our company exists to solve problems for small businesses, and our sales team is a vital front door for small businesses who need and love our solutions. We have communal goals, a team spirit, and company leadership that cares about selling the right way.

Here’s what you’ll do day-to-day:

Manage high volume & high velocity inbound calls, chats and emails to customers at different points in the customer journey: discovery, qualification, sales, decision and onboarding
Keep clean record of notes in Salesforce for all leads worked
Be a trusted advisor in helping customers select Gusto as a payroll platform
Support customers through account setup and initial onboarding
Exhibit customer empathy and demonstrate product knowledge
Exercise and master advisory selling of solutions for small businesses
Participate in community and career development opportunities at Gusto

Here’s what we're looking for:

1 year minimum previous experience working in a high volume sales or customer service environment where you were cross selling, up-selling, or maintaining a quota / KPIs.
A commitment to customer empathy and ethical business practices
Passion to achieve goals and improve your craft
Excellent communication skills both via phone and email/chat
Motivated by challenge and adaptable to change

Our cash compensation range for this role is offering hourly pay from $20.67- $24.50 for Denver, Phoenix, Las Vegas, Chicago, and Atlanta locations. Please note that this position does not include a commission structure. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Sales Associate

Job Description

More Jobs at Gusto

Want AI-powered job matching?